Each week we send thousands of consumers’ complaints about financial products and services to companies for response. Those complaints are published here after the company responds or after 15 days, whichever comes first. By adding their voice, consumers help improve the financial marketplace.
Consumers have let us know they want to share their complaint descriptions so others can learn from their experience.
How one complaint can help millions
Consumers’ experiences in their own words
These are real complaints from consumers who have opted to share their descriptions of what happened. The complaints were pulled randomly from the database.
Consumer complaint narrative is the consumer-submitted description of “what happened” from the
complaint. Consumers must opt-in to share their narrative. We will not publish the narrative unless the consumer consents and consumers can opt-out at any time. The CFPB takes reasonable steps to scrub personal information from each complaint that could be used to identify the consumer.
The company's optional, public-facing response to a consumer's complaint. Companies provide a public response to the CFPB, for posting on the public database, by selecting a response from a set list of options.
The type of sub-product the consumer identified in the complaint. For example, “Checking account” or “Non-federal student loan”
The issue the consumer identified in the complaint. For example, “Deposits and withdrawals” or “Repaying your loan”