Personal Data is information that identifies an individual or that can be reasonably associated with a specific person or entity, such as a name, contact information, telephone number, Internet (IP) address and information about an individual’s purchases and online shopping. Personal information also includes medical information collected through our pharmacies, hearing aid centers and optical centers (see Health Care Centers below). As a convenience to our Members, we allow the primary cardholder to add his/her spouse or others to a membership account.We collect the Personal Data that you provide us, such as when you:
- Sign up for or renew your Costco membership
- Register to use Costco.co.uk or consent to receive news about specials or other promotions;
- Place an order or purchase products or services, at our warehouse stores or online;
- Contact us for any reason;
- Sign up for or renew your Costco membership or online subscription;
- Sign up for or participate in our various Services (see Services below).
We may automatically collect some information when you visit our website, such as your computer's IP address or your device ID and operating system, the site from which you linked to us, your site activity, the time and date of your visit, and your purchases. This information may be collected through the use of "cookies" and web beacons (see Cookies below). We also receive information from third parties who help us correct our records, prevent fraud, and provide Services (see Services below) or special promotions or products. We may combine any of this information with the other Personal Data we maintain about you.The Personal Data we collect is generally used to process your requests or transactions, provide you with high-quality service, tell you about opportunities we think will be of interest and administer your account, including distribution of our own surveys and publications. For example, we may:
- Alert you about product recalls or safety issues;
- Send notifications (via email or SMS/text message) related to your purchases, such as purchase confirmations or delivery schedules;
- If you consent to receive it, provide you with promotional information, such as coupons, offers and product recommendations ("Promotional Information"). You may contact us at any time to decline Promotional Information (see Choice below).
- Order Fulfilment
We may provide to a third party information necessary to process a transaction or fulfil an order you have placed with us. However, we give suppliers, and others involved in the distribution chain only the information needed to provide you the products or services you order, and we require them to keep the information confidential and not to use it for other purposes. We are not responsible for any information you provide directly to these parties, and we encourage you to become familiar with their practices before disclosing information directly to them.
We may contract with others to perform services on our behalf. For example, we retain companies to process debit and credit card payments, ship merchandise, manage our customer care centre, distribute emails, process rebates or analyse and correct or update our data. If any of these service providers need access to your Personal Data, we require them to use it only to perform the services for us. We also require that they maintain the confidentiality of the information and/or return the information to us when they no longer need it.
If you are a Costco Member, each membership account has an individual primary account holder who is authorised to designate and remove add-on members and make other account management decisions. We may disclose Personal Data that relates to activities occurring under the account to the primary account holder.
Similarly each online subscription account has a primary Subscriber. We may disclose Personal Data that relates to activities occurring under the account to the Subscriber of record.
You may purchase products and services offered by us through third parties, such as financial, travel, insurance and other business and consumer services ("Services"). We may share your name, postal address, email address and membership or subscriber status, number and type ("Information") with these third parties so they may notify you of their offerings, to determine whether, or at what level, you qualify for the products, offerings or services, and to evaluate new and existing products, offerings or services. If you prefer that we do not share Information with these third parties, you can contact us at any time (see Choice below).
If you purchase, apply for or request Services, information you provide will be shared directly with the third party offering the Services.
These third parties are required to use Personal Data we share only to provide the requested Services. We are not responsible for any additional information you provide directly to these parties, and we encourage you to become familiar with their privacy practices and policies before disclosing information to them. Information you provide to third parties, may in turn be shared with us along with information about your use of the services. In some cases, these third parties may require as a condition of providing services to you that you authorise them to share information with us. If we terminate our relationship with a third party, information you provided to them may be returned to us, and we may provide that information to a new third party offering the same or similar services.
If you apply for an American Express Card through Costco Wholesale, Costco Wholesale will collect the application on behalf of American Express.
In some cases Personal Data may be transferred outside of the European Economic Area (EEA) in order to carry out processes, including but not limited to e-mail communications and customer call-centre services. Costco ensures that Personal Data transferred outside the EEA is maintained with at least the same level of security and protection for the rights and freedoms of data subjects that is required under the UK Data Protection Act of 1998. By submitting Personal Data to us you consent to the transfer and storage of your personal data outside the EEA.
In addition, we may use or disclose Personal Data in the good faith belief that we are lawfully authorised to do so, or that doing so is reasonably necessary to protect you, to comply with legal process or authorities, to respond to any claims, or to protect the rights, property or personal safety of the Costco Companies, our shoppers, Costco’s Members and Subscribers, our employees or the public. This includes disclosure of information to control or investigate fraud. Personal Data, may be disclosed or transferred as part of, or during negotiations of, any merger or sale of company assets or acquisition.
We have physical, administrative and technical security measures in place to protect Personal Data from loss, misuse or alteration while it is under our control. When you enter Personal Data online, that information is encrypted prior to transmission using a security protocol called SSL (Secure Sockets Layer). We also use SSL to allow you to securely view your online account and registration information. Even if you establish an account with us, we do not retain your credit card information. A unique “token” is substituted for your credit card number. If you become a repeat customer, you may be asked to create a password that you will give us instead of your credit card number, providing an additional layer of security.
Online account information is accessible only by using a password. You must keep your password confidential. You are responsible for all uses of www.costco.co.uk by anyone using your password. Please advise us immediately if you believe your password has been misused.
We give you choices related to your personal information, and numerous methods to inform us of your decision. Your choice to opt-out will not apply to your spouse and any add-on members.
We will not send you promotional emails or SMS (text) messages unless you explicitly consent to receive them. If you wish to give or withdraw your consent or update your online account information, or if
you have questions concerning our information practices, you may call our Customer Care Centre on Freehone 0800 0324 324. or access "My Account" if you are a registered user of costco.co.uk.
Your choice not to receive promotional materials means that we also will not share your information with our providers of Services.
If you have more than one email address, you will need to make separate privacy elections for each. If you receive emails from the online Photo Center or have separately opted to receive materials from one of our Services providers (see Services ) you will need to change your privacy elections separately for these communications as well.
If you purchase eyeglasses, contact lens, hearing devices and accessories from us, we collect and retain in our files your prescription information as well as a limited amount of background health information that you give us so that we may properly provide the service and/or medical device you have requested. We have extraordinary procedures in place to protect your health-related information. If you request or receive NHS funding for optical or hearing devices or services, we may share your health information with the NHS.
- Cookies; Links and Accessing Costco via a Mobile Device.
We share your IP address, but no other Personal Data, with Google Analytics in order to obtain data about how our website is accessed and used. If you do not wish your IP address to be tracked for this purpose, you may opt-out of Google Analytics by following the steps found at https://tools.google.com/dlpage/gaoptout .
Finally, we use web beacons to determine when and how many times a page has been viewed. Again, we use this information for our own marketing purposes.
Before we collect or send location –specific information, we will ask for your consent. You may use our apps or mobile site without consenting to this, and you may withdraw your consent by changing your selection within the app. Your general consent to your mobile service provider to allow (or disallow) location-based services does not automatically apply to us.
Providers who supply the technology necessary for us to provide the app may share in the receipt of automatically collected information. We restrict their use of Personal Information to the purpose of providing services to Costco. In addition, you should review the privacy statements published by your mobile carrier and by your device manufacturer. Either or both of them also may automatically collect information. Costco does not have access to information you provide to or that is automatically collected by these third parties.
Our apps and mobile site may provide links to Costco service providers (see Member Services ) and other third parties (see Links to Other Sites ).
We encourage parents to take an active interest in their children's use of the Internet. We do not intend to collect information from minors. If you are under 18, you should not provide information on the costco.co.uk website.
If you have any questions or concerns about this privacy statement or would like to contact us for any reason, you can call our Customer Care Centre on freephone 0800 0324 324 or see Contact Us .
We may change this privacy statement at any time, but will alert you that changes have been made by indicating at the top of the privacy statement the date it was last updated. We encourage you to review our privacy statement to make sure you understand how your Personal Data will be used. If we make a material change to how we use Personal Data and the new uses are unrelated to uses we disclose in this statement, we will communicate the changes in advance.
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We have put into place technical, contractual, administrative and physical security measures in an effort to protect Personal Information from loss, misuse or alteration while it is under our control. Personal information we collect is stored electronically and may be combined with other information.
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Conditions of use Last updated 18/04/2013
These Terms and Conditions apply to the use of www.costco.co.uk (the “website”) and our sale and supply of goods and services via this website.
By using and accessing the website you agree to be bound by the Site Terms and all applicable law. You consented to these Site Terms the first time you accessed this website from a particular computer or device, and confirm your consent each time you use this website.
If you do not have the authority to agree to or accept these Site Terms, you may not use or access this website.
The links below provide detailed information about our Site Terms. Please read them carefully: