Most Popular Queries
What do I need to open an account with Bank of Ireland?
We need ID from all customers opening new accounts. This includes photo ID such as your passport or driving licence, and proof of your address, such as a household bill. If you phone your branch before you call in we can tell you what you need to bring.
If you do not live in the Republic of Ireland you will also need to provide a character reference and financial history from your own bank.
What do I do if my debit, ATM or credit card is lost or stolen?
Contact our 24 hour customer service:
Republic of Ireland: 1890 706 706
Great Britain/ Northern Ireland: 0845 309 8099
What is a BIC (Bank Identifier Code) or SWIFT address and where can I locate it?
A BIC (Bank Identifier Code) is the SWIFT Address assigned to a bank in order to send automated payments quickly and accurately to the banks concerned. It uniquely identifies the name and country, (and sometimes the branch) of the bank involved. BICs are often called SWIFT Codes and can be either 8 or 11 characters long. Your BIC can be found on the top right corner of your account statement.
Bank of Ireland’s BIC is BOFIIE2D.
What is an (IBAN) International Bank Account Number and where can I locate it?
An IBAN (International Bank Account Number) is used internationally to uniquely identify the sort code and account number of a customer at a financial institution. While IBAN’s are predominantly used in Europe, the following countries also use IBAN’s – Bahrain, Israel, Kuwait, Lebanon, Saudi Arabia & Turkey. The IBAN’s of each country differs, they may be longer or shorter depending upon local numbering standards.
You can also find your IBAN printed on the top right hand corner of your current account statement.
If you have your account details to hand you can generate your IBAN here.
If you have an IBAN of a Non Bank of Ireland account, you can verify it here.
How can I pay my credit card account and what are the time frames?
Online or over the phone
Payment can be made by calling Bank of Ireland 365 phone on 0818 365 365. or online at http://www.365online.com/. Payments made via 365 services take 24hrs to process. Payments made on Friday or over the weekend will be posted to your account the next working day provided the funds are transferred before the cut off time. Payments made over the weekend may take longer to be credited to your account.
Tip: you will need to have your credit card registered as a bill to pay it online.
Paying by direct debit is a convenient way of ensuring that future monthly minimum payments are collected from your bank account on the due date. You can select the options from 2.5% of the balance right through to 100%. Direct debit mandate form can be downloaded here .
Cash or cheque inside any of our branches
Payment can be made by cash or cheque in any Bank of Ireland branch by using our lodgement ATM’s. Please note you will need your current credit card and pin for this facility. Cash payments to your credit card made in Bank of Ireland branches are credited to your account on the same day. Normal clearing time will apply to a cheque.
If you are not a Bank of Ireland customer, you can send a cheque to PO Box 16120, Dublin 1. Please ensure you enclose the bank giro from the bottom of your credit card statement and write your card number on the back of the cheque. Please never send cash in the post. Allow time for the cheque to be received by our credit
card services before the due date.
Tip: Please always allow sufficient time for the payment to be received by your credit card before the due date on your statement:
How can I change the address on my account?
If you are a personal customer, are registered for 365 online. and your mobile phone can receive security codes, you can sort this out online (unless you have a joint account). You will need to do the following.
- print off and fill in the ‘change of details’ form; and
- post the form and proof of your new address to the branch where you have your account.
It will take three to seven working days to update our records.
If you are a business customer in the Republic of Ireland, please contact the business advisor in your branch.
Do I need to notify the bank before I travel abroad and why?
We would always recommend notifying us if you plan to use your card abroad to ensure continued use while abroad. 365 online customers can submit a Credit Card Travel Notification via the Online Service Desk area of 365.
What should I do if I suspect that I have received a fraudulent email claiming to be from Bank of Ireland?
Bank of Ireland does not send emails or text messages requesting customers to confirm any account or password information. We also do not send emails advising to fix your account by clicking on a resolution link. If you have received an email claiming to be from us, please do not click on any links contained on the email.
Emails of this sort can be forwarded to email@example.com .
If you have clicked on any links on the email, your computer may be compromised and we strongly recommend you run anti-virus software on your computer and do not access any online banking until your software confirms if your computer is clear from viruses.
We strongly advise contacting Banking 365 on 0818 365 365 if ROI customer or 0345 736 5555 if NI/GB customer as soon as possible to have your 365 PIN changed and to discuss if you need to have your bank cards cancelled, this would depend on what information has been entered on fraudulent website/link.
What are the opening hours for my nearest Bank of Ireland branch?
Simply type in your nearest branch on Google followed by 'opening hours' and these details will appear on the right hand side of the Google search results.
How can I contact Bank of Ireland from abroad?
To contact card services from abroad, please call: +353 56 775 7747 .
To report a lost or stolen credit card from abroad please call: +353 56 775 7007.
To contact Banking 365 from abroad, please call: +353 1 404 4000.
There are other options if you are unable to call:
For general queries you can also contact us through our social media channels ;
For account specific queries 365 online customers can contact us via the “Ask a Question” form found within the Online Service Desk area of 365. If you are not registered for 365 online you can do so on here.
I do not recognise a transaction on my account, what do I do?
The description on a debit card transaction will appear as DEBIT CARD until the retailer processes the transaction in full. After this, the description will change with more information. If after this updates you still do not recognise the transaction or are concerned, please let us know and we can advise you on what needs to be done and can also arrange a cancellation of your card if necessary.
Please note: SEPA Direct Debits will update with the company name the following day after they are deducted from your account.