Why, in defiance of every precept and principle of this house, does she conform to the world so openly--here in an evangelical, charitable establishment--as to wear her hair one mass of curls?
- Charlotte Bronte, Jane Eyre
A non-conformance is a departure from an agreed arrangement between an approval authority (or orthodox position) and an individual or group performing work. In the context of quality management an "arrangement" is commonly an agreement to conform to:
- A work product standard
Example: Company XYZ does not have a documented procedure for control of quality management system documentation as required by ISO 9001 - Quality Management Systems Requirements 1 clause 4.2.3 Control of documents .
Typical Conformance Requirements for a Work Product
The Significance of a Non-conformance
The existence of a nonconformance means that some aspect of an organisation's standard operating procedures are not being followed.
How are Non-conformances Identified?