Using a Visa Gift card
Some cards are ready to use immediately when purchased. Others must be activated before use. Follow any activation instructions provided with your card.
Sign the back of your card to prevent unauthorized use of the card.
It's important to know your balance before you make a purchase, because merchants are unable to check it for you. If you try to purchase an item of greater value than your card balance, your card will be declined.When making a purchase:
- Present your Visa Gift card to the cashier.
- Sign the purchase receipt.
Each time you use your Visa Gift card, the total purchase amount is deducted from the card balance. After you make your purchase, record the amount and make note of your new balance.
You will notice on some cards the phrase "ELECTRONIC USE ONLY" printed on the front of the card. This means that your card must be swiped through an electronic terminal at a retail store in order to complete a purchase transaction. Because there are no raised letters on this type of card, it cannot be used at merchants who use manual imprint machines.
Checking your Visa Gift card balance
You can check your card balance any
time, online or by phone. Refer to the back of your card or the card materials that accompanied your card for the contact information of the financial institution that issued your card.
Using your Visa Gift card towards a purchase greater than your card balance
To make a purchase greater than the balance on your Visa Gift card, a merchant may accept a second payment method (credit card, debit card, cash or cheque) to cover the difference if their policy allows.
When making your purchase, tell the cashier in advance how much to deduct from your Visa Gift card and how you will pay for the difference.
Returning items bought with your Visa Gift card
In case you need to return any items purchased with your Visa Gift card, be sure to save your Visa Gift card even after the balance is depleted. You will be asked to present this card when returning items purchased with the card. If the merchant's return policy allows for refunds, the value of the returned goods will be credited back to the card within three to seven business days of the return.
If your Visa Gift card has expired, the merchant's return policy will determine how the return will be handled.