Porting Your Number? How to Find Your Account Number and Password
Posted by Dennis Bournique at 8:22 PM on Tuesday, February 18, 2014 // 164 comments
If you are switching operators it's usually possible to take your phone number with you. The process of moving a phone number from one operator to another is called porting, Here's how to do it:
- Don't terminate your existing service. You old operator account must be active at the start of the port. Porting will automatically close your old account. If you cancel service before the port completes, your account will be closed prematurely and you will lose your number.
- Gather the information you need. All operators require at a minimum the number you are porting and the account number and PIN or password. Most also ask for the account holder's name and billing address. If you don't know your account number or password see the list below for tips on finding the account credentials for specific operators.
- Initiate a number port with the operator you are switching to. Most operators let you do a port online. A few require you to call.
- Ports usually complete within 24 hours, often in an hour or less. During the porting process there may be a short period, usually less than five minutes, when neither phone works. When the port is done you may get a welcome text or voice message from the new operator. Or the new phone may just start working without any message. If the number hasn't ported within 24 hours you need to call your new operator.
- Text Messaging can take longer to fully activate. It can take up to 3 business days after calls work with a ported number before incoming texts work from all operators. If your texts aren't working 3 business days after calling starts working, contact your new operator.
Airvoice Wireless – Account # is the SIM Card number and password is last 4 digits of phone number.
Alltel – Account # is the 10-digit phone number and password is the 4 digit PIN.
AT&T Postpaid - Account number will be on the bill (it is NOT the phone number) - password will be your online password. For bundled bills, the account number will be a 12-digit number under your wireless account summary. Also, (only for bundled bills) you will need to call AT&T customer service for the passcode - it will be a 4 digit PIN number that they provide to you.
AT&T Go Phone - Call the AT&T Number Transfer Request Line at 1-888-898-7685 to get your account number - it is NOT listed on the online account. The passcode is your 4 digit PIN.
AT&T Landline - Account # is the 9-digit phone number and the PIN is the 4 digits to the immediate right of the phone number in the top right corner of your bill.
Black Wireless - see H2O
Boost Mobile - Call Boost to get your account number. It is NOT listed on your online account. Call Boost at 1-888-266-7848 to get your 9-digit account number. To reach a live person, wait for the opening message to go to English. When prompted, enter your Boost phone number. Press option "4" when the system says "Technical Issues, press 4." Next, listen to all of the 7 or so menu options. At the end of the all these menu options, wait 10 seconds, and you will be prompted to chat with a Boost Customer Care Representative by pressing "0" (zero)." When prompted, enter your 4-digit Boost PIN number. Then, wait to be transferred to a Boost Representative. Ask the account representative to give your the account number "for your personal record". Your passcode is your 4-digit PIN with Boost, the same PIN that you login with.
Consumer Cellular - Account number can be found online or by calling Consumer Cellular - it is a 9 digit number. The passcode is usually the last 4 digits of your social security number. Also, the name and address must match
Cricket - Account number can be found online or by calling the Cricket Porting Department at 1-866-351-7678 (then option #2). The passcode is the four digit Authorization ID (or "AID") that you set up when you activated when setting up your onlie account and which you need to enter when making changes to your account online.
FreedomPop - account number is the 10-digit phone number, pin is the last 4-digits of the phone number.
Google Voice – Go to: https://www.google.com/voice/unlock to unlock your number, See: https://support.google.com/voice/answer/1316844 for more information. Account number is 10-digit phone number – passcode is the last 4 digits of the phone number, unless you changed it to something eels. Customers full name and address must match. It will take 4 to 7 business days to complete. There's a $3 charge to port from google voice if the number wasn't originally ported to Google Voice.
GoSmart - The Account number is your phone number. The passcode is your 4-digit PIN number (the same PIN used when calling customer service). If you don't have a PIN you can set one up by calling 611 from your GoSmart phone and saying "no" when it asks you if you want to refill and then choosing "Manage my account" followed by "change my account pin"
H20 Wireless – Account # is the full 20 digits of the SIM Card number and password is last 4 digits of SIM number. But you need to call customer service at 1-800-643-4926 and ask them to release your number for porting so you might as well confirm the account # and PIN with them. They will ask you to provide the 3 most recent outgoing calls.
Line 2 / Toktumi – Account Number is your phone number and the passcode is your login passcode - it will take between 3 to 5 days to port.
Lycamobile - You need to call CS at 1-866-277-3221 to get your account # and password.
Metro PCS – Account Number is a 9-digit number (not phone number). It
can be found on your online profile. The passcode is your call-in passcode, (usually 8-digit birthday unless you changed it). For porting INTO Metro PCS call the porting department at 800-518-7519.
NET10 – Account # is NOT the Phone Number – It is the MEID or IMEI serial number of the phone (this can be found on the back of the phone itself - under the battery, so remove the battery!) Or, if your are using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number. NET10 doesn't use passcodes, use 0000 if the operator you are porting to requires a passcode.
Page Plus - Account # is the 10 digit phone number. Passcode is always the last 4 digits of the phone number, unless you have changed it.
PTel – Account number is the phone number. The passcode is your four digit Account PIN which can be found by logging in to My Account on Ptel.com and clicking Account Details or by calling PTel at 866-225-5631
Red Pocket GSMA, GSMT - Account number is the 10-digit phone number and password is last four digits of the SIM ID
Red Pocket CDMAS, CDMAV - Account number is the 10-digit phone number and password is last four digits of the phone's MEID or ESN serial number
RingPlus - Login to your RingPlus dashboard, click the name of the account you wish to port out. On left, click Porting Your Phone Number under Device. Click the Port Out Your Number tab to view your account number and passcode which I believe is your 10-digit phone number and voice mail PIN.
SafeLink Wireless - Account number is the phone's serial number IMEI or MEID. There's no passcode.
Selectel Wireless - Account # is an 8-digit number, labeled "Account" that's displayed on you online account page after you log in. Passcode is your 4 digit PIN if you set one up.
Simple Mobile - Account number is the last 15 digits of the SIM ID and the passcode is your online password (or last 8 digits of your SIM if you haven't changed it).
Solavei - Account number is your 10 digit phone number. Solavei doesn't use passcodes. If your new provider requests a passcode, use your zip code. When submitting your port request with your new provider you must include your billing address and that address must have the correct billing zip code assigned to your Solavei account
Sprint - Account # is NOT phone number, it's is a 9-digit number. - passcode is your "call-in" passcode when you call customer service.
Straight Talk (also Telcel America and TracFone) - Account # is NOT the Phone Number – It is the MEID or IMEI serial number of the phone (this can be found on the back of the phone itself - under the battery, so remove the battery!) Or, if your are using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number. Passcode can be found on your online Straight Talk or TracFone profile page and is usually last 4 digits of the phone # or, for BYOP SIMs, the last four digits of the SIM ID. If no passcode is listed, set one up before porting.
Telcel America - See Straight Talk
Ting - Account number is at the top of your online statement. The password on CDMA accounts is the phone's MSL, which can be found on the Devices screen of your online Ting profile, or in your activation email. For Ting GSM accounts the passcode is on your online statement along with the account number.
T-Mobile Postpaid - 9 digit account number (NOT phone #) on your bill and can be a word for the password.
T-Mobile Prepaid – Your 11 digit phone number (1-NNN-NNN-NNNN) is the account number. The passcode is your 4-digit PIN number (the same PIN used when calling customer service). If you don't have a PIN you can set one up by calling 611 from your T-Mobile phone and saying "no " when it asks you if you want to refill and then choosing "Manage my account " followed by "change my account pin ". If you forgot your PIN number or need other help call the porting department at 1-877-789-3106.
TracFone - See Straight Talk
Ultra Mobile - Your account number is in the top left corner of you online account management portal at services.ultra.me. If you don't have an ultra.me account you need to call Ultra customer service at 888-777-0446 to get your account number. The passcode is the last four digits of your Ultra Mobile phone number.
Verizon Postpaid - Account # (on bill) ends in -00001 - passcode is "call-in" passcode when you call customer service. It is usually the last 4 digits of your social security number (unless you specifically changed it to something else).
Verizon Prepaid – Account Number is 10 digits, a dash ( - ) and 00001 (0123456789-00001). and the password is your 4 digit security PIN.
Virgin Mobile - You need to contact Virgin Mobile customer service to get your account number - it will be a 9-Digit number - and the passcode is usually the customer's birthday in 6-digit format (2-digit month/2-digit day/2-digit year. example: 011065 for January 10th 1965) UNLESS you changed it to something else.
You can also get your account number without calling in (reader tip):
- Log in to your Virgin Mobile account
- Right click anywhere on the page
- Select "View Source"
- Open a browser search box (CTRL + F on a PC, Command + F on a Mac)
- Search for "ban-id" or "ban"
- Note the number listed next to the ban-id; this is your account number
I'd like to update this page with information for more operators. If you now how to get the account information for any operator not listed above, please share it in a comment.
Image By Tim Parkinson some rights reserved CC-BY-2.0. via Wikimedia Commons
Updated 8/13/2015: Added FreedomPop, Telcel America and a way to get the Virgin Mobile account number without calling customer support.