How do i change my optus prepaid plan

how do i change my optus prepaid plan

Member Services FAQs

How am I billed for my Optus Cable Broadband plan?

For non-direct debit accounts, you will receive a monthly bill, and it will usually arrive in the first week of each month. Payments are due before the 15th of each month. You will be billed in advance for the monthly access fee for your plan. Any additional charges such as a service call may also be billed at this time. You can find out which plan you're currently on, change plans or look at your Internet usage by visiting the My Account section of Member .

Optus Fusion and Optus 'yes' Fusion plans: If you are currently on a quarterly billing arrangement you will need to move to monthly billing. You will receive a single bill for your Optus Broadband and Optus Telephony services for the calendar month. On or around the same day each month you will be billed in advance for the monthly access fee for your Optus Fusion plan. Any additional charges such as a notebook or service call will also be billed to you separately. You can find out which plan you're currently on or look at your Internet usage by visiting the My Account section of Member Services .

What are the charges listed on my first bill?

Your first bill will include your installation charge and a pro-rated monthly access fee and delivery fee, if applicable. There will also be charges listed for Service in Advance. Once Optus Cable Internet has been installed, all prices for supply are charged in advance. Your pro-rated monthly access fee is based on the number of days of the calendar month for which you are connected to the service.

Optus Fusion, Optus 'yes' Fusion and Optus Phone & Broadband Bundles: If you are on an Optus Fusion plan, your first bill may include both a pro-rata (part-month) amount for your Broadband and Telephony combined Fusion subscription fee as well as a charge for the service in advance.

Prices on the bill are listed firstly without GST added. The 10% GST charge is calculated on each individual taxable charge description then it is totalled at the end of the bill. The final total (including GST) is then rounded down to the nearest 5c.

How can I pay for my Optus Cable Broadband service?

Optus Cable Broadband provides a number of methods of paying your service, including credit card, Bpay, cash, cheque and direct debit. All of these methods of payment are detailed on the back of your bill.

Optus may provide your bill in an electronic format. If you choose not to receive an electronic bill you may be charged a $2.20 paper invoice fee. If you use a credit, charge or debit card to pay your bill, a 1.0% fee (inc GST) will be charged and will appear on your next bill.

How can I change my payment details for my Optus Cable Broadband service?

Optus Cable Broadband, Fusion and 'yes' Fusion customers can change payment details by calling a Customer Service Representative on 1300 300 693.

If you use a credit, charge or debit card to pay your bill, a 1.0% fee (inc GST) will be charged and will appear on your next bill.

Direct debit changes can take up to 72 hours to be processed. If you have a payment due within this timeframe a cancellation may not prevent the forthcoming debit from occurring.

You can attempt to prevent funds being withdrawn by paying your balance via a payment method that will reach your account prior to the date that your next direct debit is due to be taken out.

How do I setup direct debit?

Direct Debit is a way to automatically pay your account on its due date each month. On some bills, Optus refers to direct debit as 'Auto-Pay'. Optus Direct Debit automatically debits your bank or credit card account each month and saves you the bother of writing cheques or making time-consuming trips to the bank! You will also avoid the $2.20 payment invoice fee. To apply, simply download and print the Direct Debit Request .

Upon receipt of a direct debit application via the form, processing will take 5-7 business days. So if you've already received your bill or you request direct debit too close to your invoice date you'll need to pay via another payment method.

What happens if Optus cannot take a monthly payment from my cheque/savings account or credit card?

If you have insufficient funds available in your cheque/savings account or the details you have provided are incorrect when we attempt to retrieve funds, we will email notification of this decline to your primary email address. Your Optus Broadband account (and for Optus Fusion and Optus 'yes' Fusion customers your Telephony account) may be suspended and a dishonour fee of $22 will be incurred. Refer to the Standard Form of Agreement, Consumer Terms for details.

You will not be able to connect to the service until the account details are updated and any outstanding accounts paid. You will need to call Optus Customer Care on 1300 300 693 to update your details.

For customers on an Optus Fusion or Optus 'yes' Fusion plan. your Broadband service may be cancelled if you fail to pay your monthly account or you have insufficient funds available in your credit card, cheque or savings account or the details you have provided are incorrect when we attempt to retrieve funds.

Will I receive a bill each month if I pay my account by direct debit?

Broadband Plans: No. You'll receive a first bill, and you'll be sent another bill only if the monthly billing amount changes - for example, if you change packages.

Optus Fusion, Optus 'yes' Fusion and Optus Phone & Broadband Bundles: Yes, you will receive a single bill for both your Broadband and Telephony services unless you are charged a one off fee on their Cable service such as technician visit fee.

It will indicate mobile and landline call costs that are excluded from your Fusion, Optus 'yes' Fusion or Optus Phone & Broadband Bundles offer and will indicate the date on which the direct debit will occur i.e. payment due date.

How do I know if my bill is on direct debit?

If your bill is to be paid by direct debit, it will have one of the following statements on the first page of your bill.

  • 'Direct Debit from Bank Account will be debited on [DUE DATE]'
  • 'Direct Debit from Credit Card will be debited on [DUE DATE]'

The statement location can be found on the front of your bill in the 'Your Account Summary' section. If direct debit is not setup a different statement will show in this section of your bill.

How do I cancel my direct debit?

Please contact us to cancel your direct debit details.

Direct debit cancellations can take up to 72 hours to be processed. If you have a payment due within this timeframe a cancellation may not prevent the forthcoming debit from occurring.

You can attempt to prevent funds being withdrawn by paying your balance via a payment method that will reach your account prior to the date that your next direct debit is due to be taken out.

If you cancel direct debit, a $2.20 processing fee will be charged to your monthly bill(s).

Yes, the monthly bill that is emailed to your primary Optus Broadband email address can be used as a tax invoice.

Who do I call if I have a query or a complaint about charges appearing on my bill?

If you have a query or a complaint regarding your bill, contact Customer Support by phone on 1300 300 693. Please note that we are unable to respond to account related questions by e-mail.

How do I change my Optus Cable plan?

If you find you are better suited to another Optus Cable Internet plan, you can change your plan online or over the phone. You can choose to either:

  • Upgrade your plan, effective within 2 business days.
  • Upgrade your plan, effective beginning of next calendar month.
  • Downgrade your plan, effective beginning of next calendar month.

If you subscribed to a broadband plan or Fusion plan on or after 25 April 2010. a $50 plan downgrade fee applies if you change to a lower Broadband or 'yes' Fusion plan at anytime during your agreement period.

Please note, a $140 hardware fee also applies for customers on the 100GB Unlimited or 200GB Unlimited plans who connected to a plan with an included Home WiFi modem and then move to a plan lower than the 100GB Unlimited plan or cancel the service within 3 months of commencing the plan.

For Fusion. if you connect to the Optus 'yes' Fusion $99, $109, $129 or $149 plan and receive a Home WiFi modem and you move to a plan lower than the 'yes' Fusion plan $99 or cancel your service within 3 months of commencing your plan, you will incur a $140 hardware fee. Customers on $149 plan who received a PlayStation3 Pack and who change to a lower plan within their term of their 24 month contract will also incur a pro rata $500 hardware charge.

Optus Fusion and Optus 'yes' Fusion: You can change your monthly plan by calling one of our friendly Customer Service Representatives on 1300 300 693. However, you can only change your Optus Fusion plan once per month.

Optus Fusion - If you

have requested a plan change to occur during your current billing month, the plan change will occur within 2 business days of the request.

Optus 'yes' Fusion - If you have requested a plan change to occur during your current billing month, the plan change will occur at the beginning of your next billing month.

Does changing my plan impact my initial agreement period?

No, if you find your current plan is not suitable then you can easily change your plan and your initial agreement period will not be impacted.

I have changed my plan, when do I get billed?

Depending on when you requested your plan change to take effect:

Mid Month Plan Change:

Optus Fusion - If you have requested a plan change to occur during your current billing month, the plan change will occur within 2 business days of the request.

Optus 'yes' Fusion - If you have requested a plan change to occur during your current billing month, the plan change will occur at the beginning of your next billing month.

End of Month Plan Change: If you have requested to move to a higher plan at the start of your next billing month or you are moving to a lower plan, the plan change will occur on the 1st day of your next billing period.

Optus 'yes' Fusion only: All plan changes will take effect from the start of your next billing month. If you would like to change you plans, visit your myZOO homepage at optuszoo.com.au and click to Member Services or call our helpful Customer Care representatives on 1300 300 693. Any Fusion to non-Fusion plan changes must be done by calling Optus Customer Care. Note: Optus 'yes' Fusion plans only allow one plan change per billing month.

When does my plan change take effect?

Plan downgrades will take effect on the 1st day of your next billing period, regardless of when you requested the change during your current billing period. See 'How do I change my Optus Cable plan?' for details of charges that apply for plan downgrades. Plan upgrades will take effect either within 2 business days or on the 1st day of your next billing period depending on the selection you make when requesting the upgrade.

Note: Optus 'yes' Fusion plan changes will take effect from the start of your next billing month.

Can I upgrade my plan immediately once I have reached my data limit?

You can change your monthly plan online within the My Account section of Member Services. You can choose an option to make your plan upgrade effective within 2 business days from the time you submit the request.

Optus 'yes' Fusion: You can only change your monthly plan by calling Optus Customer Care on 1300 300 693 and request a plan upgrade which will take effect from the 1st day of your next billing month.

Can I downgrade to a lower plan straight away?

No, all plan downgrades occur at the end of your current billing month. See 'How do I change my Optus Cable plan?' for details of charges that apply for plan downgrades.

If I upgrade to a higher plan and request it to take effect within 24 hours, when and how will this change appear on my bill?

Appropriate adjustments will appear on either your next bill or the following month's bill, depending on when the change was made in the month.

If the upgrade to a higher data allowance plan was made before the 15th of the calendar month, the change to your service will take effect within 2 business days. This transaction will appear on your next bill.

For example: A plan upgrade from MyHome Starter ($24.99)* to MyHome Classic ($39.99)* made before the 15th of July will result in your account being billed at the full cost of the MyHome Classic plan ($39.99)*.

If the upgrade to a higher data allowance plan was made after the 15th of the calendar month, the change to your service will take effect within 2 business days. This transaction is unlikely to appear on your next bill, but will appear on your following month's bill.

* Prices based on 'yes' rewards (current as of 5 Nov 07).

If I upgrade to a higher MB plan type to take effect at the start of the next calendar month, when and how will this change appear on my bill?

If the upgrade to a higher data allowance plan was made before the 15th of the calendar month, the change to your service will take effect at the beginning of the next calendar month and this transaction will appear on your next bill.

If the upgrade to a higher data allowance plan was made after the 15th of the calendar month, the change to your service will take effect at the beginning of the next calendar month. This transaction is unlikely to appear on your next bill, but will appear on your following month's bill.

Optus Fusion and Optus 'yes' Fusion: The next month's bill will display the new plan's monthly access fee.

See 'How do I change my Optus Cable plan?' for details of charges that apply for plan downgrades.

If I downgrade to a lower plan and request it to take effect at the start of the next calendar month, when and how will this change appear on my bill?

If the downgrade to a lower data allowance plan was made before the 15th of the calendar month, the change to your service will take effect at the beginning of the next calendar month and this transaction will appear on your next bill.

If the downgrade to a lower data allowance plan was made after the 15th of the calendar month, the change to your service will take effect at the beginning of the next calendar month. This transaction is unlikely to appear on your next bill, but will appear on your following month's bill.

Optus Fusion and Optus 'yes' Fusion: The next month's bill will display the new plan's monthly access fee.

I have made a plan change already this month, but now want to make another one. Can I do this? How will this appear on my bill?

Yes, you can change your plan more than once in a calendar month. (Excludes Optus Fusion and Optus 'yes' Fusion plans: you can only make one plan change per billing month if you are on an Optus Fusion and Optus 'yes' Fusion plan).

NOTE. More than one plan change in the same month may over-ride any previous plan changes you made in that month. This depends on when you requested the plan change to take effect. The type of plan change and when this is made in the month (before or after the 15th of the month) may affect your billing. For example:

  • If you request to upgrade your plan, effective within 2 business days and also make another plan change effective beginning of next calendar month, both of these changes will be processed. This means you can enjoy the plan change you made effective within 2 business days for the remainder of the month and then at the beginning of next month your plan will change as requested. When your plan changes are made in the month will determine when you should see this change on your bill.
  • If you request to change your plan, to take effect beginning of next calendar month and then make another change to take effect beginning of next calendar month, the last change you made in that calendar month will over-ride any plan change made previously. When your plan changes are made in the month will determine when you should see this change on your bill.
  • If you request to plan upgrade effective within 2 business days and then want to upgrade to a higher plan to take effect within 2 business days, then your last change will over-ride any plan change made previously.

NOTE. You cannot downgrade your plan to take effect within 2 business days. When your plan changes are made in the month will determine when you should see this change on your bill. 2 business days is required to process requests. This processing time may impact requests submitted on the last day of the month.

See 'How do I change my Optus Cable plan?' for details of charges that apply for plan downgrades.

How can I select the best plan for me?

Choosing the right plan depends mainly on how you use the Internet. You can find all the information you need on the available Optus Broadband plans here .

What is speed limiting?

Should you exceed your plan's monthly data allowance you will not pay any excess usage charges, instead, your data usage will be speed limited to 28.8, 64, 128 or 256kbps depending on your plan until the end of your billing month. (Excludes Optus 'yes' Fusion plans $79 and $89).

You will stay connected to your Optus Broadband service for the remainder of the month and will be able to use email, surf sites and download information - just at the slower speed.

Data Usage and Data Allowance are measured in Megabytes (MB) and for all purposes 1 Gigabyte (GB) = 1000 Megabytes (MB). Unused Data Allowance in any month can not be rolled into subsequent months.

Optus 'yes' Fusion only: excess usage may apply. See Table 1 below for details:

If you subscribed to Fusion between 15 July 2007 and 2 December 2007

Source: help.optuszoo.com.au

Category: Bank

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