What can I find at Liquidation.com?
At our online marketplace, Liquidation.com, we offer a wide variety of bulk wholesale merchandise to cater to the unique needs of professional buyers. We offer new, used, refurbished, returns, closeouts, and even salvage merchandise in many different categories. Most Liquidation.com auctions start at $100 with no reserve, letting the marketplace decide the final price. New auctions are added daily, so be sure to visit our site frequently.
How can I buy from Liquidation.com?
Step 1: Register - Registering as a buyer on Liquidation.com is free and easy. Simply click here to complete the new member registration application. Depending on the information you submit, you will receive a response confirming your membership within 24 to 72 business hours.
Step 2: Find Merchandise - Browse auctions on our site by performing a basic keyword search from the search bar on every page, or clicking on Advanced Search beneath the search bar for multiple criteria. To be notified automatically when items of interest to you are added to our site, set up a Search Agent or sign up for Email Alerts .
Step 3: Bid - Once you have a valid user account, you may bid on any auction by entering your maximum bid in the "Place Bid" box on any auction view page.
Step 4: Pay for an Auction - We accept many different types of payment including PayPal, Credit Card and Wire Transfer.
Step 5: Receive Assets - Assets are typically shipped within 6 business days of receipt of payment.
Step 6: Manage Your Account - Visit the My Account section to view transactions, change your profile, set up saved search agents, add auctions to your watch list, and more.
How do I register?
Registering as a buyer on Liquidation.com is free and easy. Simply click here to complete the new member registration application. Depending on the information you submit, you will receive a response confirming your membership within 24 to 72 business hours.
Why do I need to register?
Buyers and sellers must register with us because we need to collect information for legitimacy verification. Note: Government Liquidation or LiquiBiz users who have not registered with Liquidation.com must register on Liquidation.com before being able to buy or sell on our site.
What do I do if my application has not been accepted?
To request a review of your application, you may call the Buyer Relations Department at (800) 498-1909.
How do I change my user ID?
You cannot change your user ID. If you must change your user ID, you will have to re-register with a new user ID.
What do I do if I forget my user ID and/or password?
Click here if you have forgotten your user ID and/or password. You may also call the Buyer Relations Department at (800) 498-1909 to retrieve your user ID or password.
3. Finding Merchandise
How do I start buying?
Once you have registered and found auctions of interest, place your bid by entering your maximum bid in one of the "Place Bid" boxes located at the top and bottom of the auction page.
How do I find merchandise?
Find merchandise easily using one of the following methods:
- Home Page - Some of our very best deals are featured in the Hot Deals section of our Home Page. Click on a category title to browse by product category. Search Bar - Use our search box to find auctions by keyword, product category, location, lot size, condition, or shipping option. Advanced Search - Use our Advanced Search to find auctions that meet more detailed criteria. You are able to search by seller, auction id, auction title, price, and many other criteria. Email Alerts - If you sign up to receive our Email Alerts, you can receive weekly emails and/or occasional Special Alert emails depending on your preferences. Search Agents - Search Agents are product searches that you create based on the specific criteria you indicate. To enable a Search Agent, log into My Account and click on the Search Agents tab. If matching results occur, we will email you with the matching results twice a week.
How do I find merchandise that can be shipped overseas?To locate merchandise available for export, you may take any of the following actions:
- Type the word "export" into the Basic Search bar at the top of the Liquidation.com website. From the Liquidation.com home page, click on the "Available For Export" link in the left navigation menu under "Asset Location". Within each product category, click on "Available for Export" in the left navigation menu under "US Region" to only see auctions available for export.
Please note that if an auction is available for export, you will also see the phrase "Available for export" listed as the shipping restriction in the "Shipping Details" section of the auction. Should you find merchandise of interest and are not sure if it can be shipped to your country, please contact our customer support team at (800) 747-5150.
What types of merchandise do you offer?
We sell bulk inventory merchandise including returns, closeouts, refurbished merchandise, retail-ready merchandise, etc. Our categories of product consist of clothing & accessories, jewelry & watches, computers & networking, consumer electronics, general merchandise, housewares, hardware & equipment, and vehicles.
What conditions of merchandise do you offer?
- New - New assets are in original packaging and possess all of the characteristics/qualities/features as advertised by the manufacturer. Traditionally, they are overstock items that were never offered for sale in a retail environment or used in any way. Refurbished - Refurbished assets are used but have been inspected, tested, and restored to full working condition. They rarely come in original packaging and seldom contain any documentation or any additional parts and/or accessories. Due to their operational history, refurbished assets possess noticeable cosmetic defects and blemishes, including but not limited to dents, scratches, and signs of age. Shelf Pulls - Shelf pulls were previously available for sale in a retail environment but were never sold. They usually possess one or more price tags and/or stickers, indicating multiple markdowns, and have been exposed to appreciable customer contact. In addition, since most of these items are sent through a reverse supply chain (e.g. from a retailer back to a centralized warehouse), they can show signs of further handling. Accordingly, Shelf Pulls may exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing. Used - Used assets were previously sold and put into use. They possess noticeable cosmetic defects and blemishes, including but not limited to dents, scratches, and signs of age. Since these assets are usually pulled from a working environment, they rarely come in original packaging and rarely contain any documentation, additional parts, and/or accessories. They are minimally tested to meet only the most basic requirements of functionality. Used assets therefore may not be in optimal working condition and may require additional maintenance and repair. Returns - Returned merchandise was sold to a customer, who then either physically brought the item back to a store or mailed it to a specified location. Reasons for returning a product may not have any correlation to its usefulness (i.e. size, color, model, etc.), and as a result that product may be in fine working order. The majority of returns, however, do have some operational and/or cosmetic problem. Depending on a company's return policy, these items may also reflect a measurable amount of use. In addition, since most of these items are sent through a reverse supply chain (e.g. from a customer back to a store or a centralized warehouse), they can show signs of further handling. They generally do not come in original packaging and often do not have any of the advertised documentation or additional parts and/or accessories. Accordingly, returns can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing. Salvage - Salvage assets have been identified as defective for reasons concerning their functionality, appearance, or both. Salvage assets usually can only be used for parts.
Who supplies this merchandise?
Companies selling surplus merchandise on Liquidation.com include retailers, manufacturers, public sector agencies, financial institutions, service companies,
and logistics providers.
How can I be notified of items for sale?
You may sign up for Email Alerts or set up a Search Agent in order to be notified when new merchandise is available.
How can I find out where the merchandise is located?
The location of the merchandise can be found under the Asset Information section of the auction page.
How do I file a dispute?
Disputes must be filed within a reasonable period of time following delivery of merchandise and a dispute form must be submitted. To download a PDF version of our dispute form, please click here. We will investigate the matter and come to a resolution within 10 business days. All parties must abide by the dispute resolution provided by Liquidation.com.
What is your policy regarding chargebacks and credit card fraud?
Liquidation.com offers an efficient dispute process, providing resolution for any dispute filed because of gross misrepresentation. As per our terms and conditions, buyers have agreed to use this dispute resolution process and should not use credit card chargebacks as an alternative way to resolve a dispute. Any buyer who attempts to rescind a credit card transaction (i.e. chargebacks) without our express written consent will be IMMEDIATELY banned from Liquidation.com.
How do I place a bid?
Place your bid by entering your maximum bid amount in the "Place Bid" box on any auction view page. Once you click "Submit Bid," we will ask you to provide your shipping and credit card information. After you have provided us with this information, the system will display a confirmation screen of all your desired bids, allowing you to verify your information before you click on "Confirm Bid". You will need to submit your shipping and credit card information only once per auction, and the credit card information provided will only be used for the purpose of bidding on this auction. Upon winning an auction, you will still need to use one of the designated payment options .
Why am I required to submit shipping and credit card information to place a bid?
This information is used for your protection for validation purposes. A validated bidding environment protects your interest and ensures that only qualified buyers are bidding against you. Should you become a winning bidder, this information is needed to ensure timely processing of your transaction and rapid receipt of your merchandise.
How can I automatically increase my bid? What is Proxy Bidding?
You can use Proxy Bidding to automatically bid for you. To use this feature, enter your maximum bid amount (highest bid that you are willing to pay) into the bid box on the auction page. Our system will record your "maximum bid" amount and place a bid at the current LOWEST minimum bid. If another bidder outbids your LOWEST minimum bid, the system will automatically place another bid for you putting you back as the current winning bidder. The proxy bidding system will continue to make LOWEST minimum bids on your behalf until you are the winner of the auction or until another bidder bids higher than your proxy bid. Proxy bids are completely private and are never displayed to other bidders.
What does "Buy Now" mean?
"Buy Now" is a feature that allows you to instantly purchase an auction for a fixed price instead of placing a bid. This feature is only available for certain sealed bid and regular auctions, and is located to the right of the auction images and below the "Make Offer" bid box. If an auction is eligible for "Buy Now", you will see the required fixed price listed in the "Buy Now" box. Please note that by clicking on the "Buy Now" button in this box and confirming your purchase on the following pages, you will have won the auction and will be required to complete payment immediately.
What if I lose connectivity while bidding?
The bid only goes through after you have received a confirmation page. If this page does not appear, the bid is not valid and was not accepted. If you do not receive a confirmation page please call Buyer Relations immediately at (800) 498-1909.
How do I know if I've been outbid?
You will receive an email notifying you that someone has outbid your highest bid price. If the auction is still open, you will have a chance to place a new bid or proxy bid by going back to the auction page or by logging into My Account .
How can I monitor the status of my bids?
You can monitor the status of your bids on all auctions by clicking on the Active Auctions and Watchlist tab in the My Account section.
How do I know if I've won the auction?
After you have won the auction, you will receive an email notification with payment instructions. Once we receive and process your payment, we will notify the seller and instruct them to prepare the merchandise for pick up and/or delivery to the shipping address on file.
How can I cancel a bid?
A bid is a binding contract. Once the bid has been placed, it cannot be cancelled or retracted.
Why does the auction closing time get extended when the auction is about to close?
When a bid is submitted within the final 3 minutes of an auction, we automatically extend the auction closing time by 3 minutes in order to prevent auction sniping - the practice of placing a bid just as an auction is about to close. The auction will be extended as many times as necessary until there are no bids placed in the last 3 minutes before closing. The automatic auction extension benefits buyers because it gives you more time to respond with a new bid, rather than losing the merchandise to a sniper.
I am a new/first time buyer on Liquidation.com, and I have already won 2 auctions. Why can't I place a bid on any additional auctions?
It is our policy to allow first time buyers to have no more than 2 outstanding transactions that require payment at one time. Once your outstanding transactions have been paid, you are free to continue bidding until you win an additional auction. As soon as your first transaction is complete, you will be able to bid without any restrictions. A completed transaction is one that has been paid, received, and the merchandise has been approved by the buyer.
What is a quantity variance?
Quantity variance is the percentage of items that are deemed to be either in excess of or less than the amount listed on the auction; ranging from 1-10% per auction. The quantity variance is calculated on a per unit price, and pertains to all merchandise within an auction, including missing or damaged items. However, asset condition of the merchandise within this variance may differ from the rest of the auction items.
What is a sealed bid auction?
Unlike a standard auction, a sealed bid auction does not allow buyers to view the bid history or the minimum bid required to win that auction. Therefore, to place a competitive bid, buyers should indicate the highest amount they are willing to pay for that auction. The winning bidder is the one who submits the highest bid, so long as it meets the confidential minimum amount set by the seller. This winner will receive an email notification within two (2) business days of the auction close time with instructions for completing payment.
How do I pay?
If you are the winning bidder of an auction, as soon as the auction is closed you will receive an e-mail notification with payment instructions. You may pay for your auctions online by logging into My Account and click on Pending Transactions in the My Account tools.
U.S. buyers may pay via wire transfer, PayPal, or credit card, with a limit of $5000 per transaction for PayPal or credit card purchases. First-time buyers may use the same methods of payment, but they may not use a credit card or PayPal to purchase used or salvage assets until they have completed their first transaction. Any transaction over $5000 must be paid via wire transfer.
All international buyers must pay by wire transfer.