Why does it take so long for the child benefit office to sort out my child benefit claim?

how long does a child benefit claim take

Hi there my little one was born on November 9th last year and I sent in my claim form for child benefit the middle of December I enclosed my bank details as requested and thought that would be it! a couple of weeks later I received a form asking for my bank details yet again which I filled out and sent back but. show more Hi there my little one was born on November 9th last year and I sent in my claim form for child benefit the middle of December I enclosed my bank details as requested and thought that would be it! a couple of weeks later I received a form asking for my bank details yet again which I filled out and sent back but still no money I have called them on numerous occasions but still no joy. am just told that they have a backlog and they would sort it as soon as possible but they still did not have my bank details on the system and

could not take it over the phone! was told that the forms were still in the system and that this would be rectified as soon as possible!

Last week. bearing in mind it is now February they still had not paid any money into my account so I called them again and was told they could now take my account details over the phone and that they would write to me when the claim was sorted and that the letter would give a date as to when I would have the money in my account!

Has anyone else had this probelm with the child benefit agency. I dont know if its worth me calling them every day but I have e mailed them, phoned them etc over the last couple of weeks and have got no where. one of the people I spoke to was very rude and just kept on repeating well we have a backlog you know.

Any answers appreciated as long as they are nice.

Source: answers.yahoo.com

Category: Credit

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