How long tax credits

how long tax credits

You need your name, postcode, National Insurance Number and date of birth. Your email address is optional. You will also need to create a password that contains both letters and numbers and is between 8 and 12 characters. You must remember this. You will need this every time you login to Tax Credits Online.

• From the homepage select 'Register'.

• At the Register screen enter the information requested including your access token if you have one, then select 'Next'.

• You will now see a screen confirming that you have registered and a User ID will be displayed on-screen. You must remember this as you will need it (together with the password you created) every time you login to Tax Credits Online.

• If you registered using an access token your account will be fully active within 24 hours. If not, you will receive an Activation PIN through the post within 7 days.

• When you receive your Activation PIN you must activate the service before you can start using it. (Note: You must activate the service within 28 days of the date on your Activation PIN letter. If you do not do this you will need to register again).

• From the HMRC homepage enter your existing User ID and password Select 'Login'.

• At the Register screen enter the information requested including your access token if you have one. Select 'Next'.

• You will now see a screen confirming that you have registered.

• If you registered using an access token your account will be fully active within 24 hours. If not, you will receive an Activation PIN through the post within 7 days.

• When you receive your Activation PIN you must activate the service before you can start using it. (Note: You must activate the service within 28 days of the date on your Activation PIN letter. If you do not do this you will need to register again).

• From the HMRC homepage enter your existing User ID and password Select 'Login'.

• At the Login activation screen enter your Activation PIN. Select 'Next'.

• You will now see a screen confirming your account has been activated immediately.

If your address has changed since you submitted your claim form you will need to contact the Tax Credit helpline:

on 0345 300 3900.

The Tax Credits helpline is open from 8am - 8pm seven days a week.

If you use a textphone, please telephone:

0345 300 3909

If your address has not changed you are able to request a new Activation PIN by following the steps below:

• Access the Government Gateway website at www.gateway.gov.uk Select 'Log-in to the Government Gateway.'

• Under 'Login or register' enter your User ID and password. Select 'Login'.

• At the Services list screen select 'Activate' on the right hand side of the screen.

• At the Activate services screen select 'Request a new PIN'.

• You will receive an Activation PIN through the post within 7 days.

• When you receive your Activation PIN you must activate the service before you can start using it.

(Note: You must activate the service within 28 days of the date on your Activation PIN letter. If you do not do this you will need to register again).

Yes. You must notify us to enable us to keep your records up-to-date. If you are already registered for Tax Credits Online, you are able to submit a change of circumstances. You will need to complete and submit the 'I have moved house' change from the My account area of the site

If you are not yet registered to use Tax Credits Online you will need to contact the Tax Credit helpline:

on 0345 300 3900.

The Tax Credits helpline is open from 8am - 8pm seven days a week.

If you use a textphone, please telephone:

You are able to request a new Activation PIN by following the steps:

• Access the Government Gateway website at www.gateway.gov.uk

•Select 'Enter the Government Gateway'.

• Under 'Login or register' enter your User ID and password and select 'Login'.

• At the Services list screen select 'Activate' on the right hand side of the screen.

• At the Activate services screen select 'Request a new PIN'.

• You will receive an Activation PIN through the post within 7 days.

• When you receive your Activation PIN you must activate the service before you can start using it. (Note: You must activate the service within 28 days of the date on your Activation PIN letter. If you do not do this you will need to register again).

You are able to change your password by following the steps:

• Access the Government Gateway website at www.gateway.gov.uk

• Select 'Enter the Government Gateway.'

• Under 'Login or register' enter your User ID and password and select 'Login'.

• At the Services List screen select 'Your Details' in the menu on the left-hand side of the screen.

• At the Change password screen enter a new password (between 8 and 12 characters containing at least 1 number and 1 letter).

You can request a new password online.

• Select "Login" from the Tax Credits homepage.

• Click 'Lost User ID' under 'Forgotten your login details?'.

• Enter your National Insurance Number, Date of Birth, Postcode and password.

• Click 'Next'.

• You will receive onscreen confirmation that your original User ID will be sent out by post in the next 7 working days

You can obtain a certificate from approved Certificate Authorities. The UK Government is currently working with several companies to approve certificates for online Government transactions.

• ChamberSign - Chambersign certificates are available through the British Chambers of Commerce.

If you have lost both your User ID and password you need to contact our Online Services helpdesk on 0845 300 3938.

It would be useful to have the following in front of you when you complete the claim form:

• Self–employed – Unique tax reference number and income documents

We take every precaution to protect any information you submit via our website, both online and offline, in accordance with legislation such as the Data Protection Act 1998. Any data, which we use in our offices, is protected in accordance with Government standards. When you are submitting sensitive information, the information is encrypted to protect confidentiality, and protected according to industry best practice.

Yes. If you click on 'Do I Qualify' on the homepage you can find out, by answering a series of questions, if you are likely to be eligible for tax credits.

Filling in my claim form

Approximately between 45 minutes to 1 hour, depending on your circumstances. You can save the information part way through and return to it at a later date if you do not have time to complete the claim in full.

If you have not submitted your claim, you can change your details on any screen by using the 'change detail' links on the summary pages. You can then amend or remove any details.

If you have already submitted your claim online, you will not be able to change any details. If you have made a mistake you will need to contact the tax credit helpline.

Without the reference number there is no way to retrieve the claim. You will need to complete another claim form.

There are two possible reasons for this:

1. You have only recently sent your form. If so please allow 48 hours before contacting HM Revenue & Customs again to check receipt of the form.

2. You have saved your claim form but not sent it to HM Revenue & Customs. To check this please:

• Go the Tax Credits Homepage.

• Click on "Open saved form".

• Enter your date of birth and saved form reference number.

• Click on "Open saved form" by the side of the reference number.

• If the "Form Contents" page is displayed this means you have not sent the claim form.

To send your completed claim form please click on "send form" at the bottom of the Form Contents page.

If your claim form is not complete please enter the missing information. Then go to the Declaration page, which is the last page of the claim form. Click on "Send form" at the bottom

of the page to send the form.

You will need to accept a declaration on screen. If you are eligible for tax credits, an award notice will be sent through the post, which must be signed and returned. If your partner is abroad in the armed forces and unable to sign the award notice, you should sign your part of the award notice, your partner will not have to sign it. Please send a covering letter explaining why your partner has not signed.

Save your information by clicking 'Save' at the bottom of the last page you completed and phone theTax Credits Help Desk.

You will not be able to make your claim via the Internet. You should find your National Insurance Number on your wage / salary / payslip or form P60. If you would like information about registering for a National Insurance number then please call 0845 91 57006 or 0845 91 55670, from Monday - Friday between the hours of 8:30am - 4:30pm. If you cannot locate it, please telephone the Tax Credits Help Desk and ask for a paper claim form.

Yes, from 5th December 2005, same sex couples are treated in the same way as opposite sex couples. Before 5th December 2005, you must claim as separate individuals.

No you can't. You will need to claim using the paper claim form and provide details of any additional partners on a separate piece of paper. For more information please contact the Help Desk .

UK Nationals / Residency

You can remove the entry by clicking on the blank space in the country list. You will find this above 'Afghanistan' in the country list.

Questions about work

If you are an employee. enter the number of hours you usually work and are paid for each week. Include overtime if this regularly forms part of your working week. If your hours change from week to week, enter the number of hours a week that you and your employer(s) consider to be your usual working hours.

If you are self-employed. enter the number of hours you spend working in your business in a normal week.

If you do seasonal work. or work more hours a week at certain times of the year, enter the number of hours a week you are working now.

Questions about bank accounts

If you wish to use a foreign bank account, then you will be unable to claim online. You must complete a paper version of the claim form

You need a bank, building society or Post Office® account into which we can pay your tax credits. If you do not have an account, you need to open one. To make a claim online you must complete your account details or your claim cannot be submitted

Please telephone the Online Services Helpdesk on 0845 300 3938 and provide the correct details. We will then amend your claim.

You will get an on-screen confirmation message and an award or rejection notice through the post. If you are eligible for tax credits your award notice will need to be signed by yourself (and your partner, if you have one) and returned to HM Revenue & Customs at the address provided on the award notice.

Firstly you need to be registered with the online service to be able to take advantage of this option. If you are not registered, but would like to become registered, please see the Frequently Asked Question in the section 'Login and Registering'. If you are a registered user you need to take the following steps:

• Select the 'Login' link from the homepage

• Enter your user ID and password

• You will be taken to the 'My Account' page

• Look for the heading 'My details have changed'

• Click the hyperlink beneath this heading that is relevant to your change in circumstance

• Work through the screens giving details of your change

• When you have completed your change you will be taken to the change summary screen

• If you have more than 1 change to tell us about, please click 'complete another change of circumstance'

• Repeat the process until you have told us about all your changes

• When you have correctly detailed all your changes, click 'Next' on the 'Change summary' screen

• This will take you to the 'Declaration page'

• Read this page thoroughly, when you are happy with the changes you are submitting click 'Send changes'

It will take a short time to update your details and you may not be able to see any changes to your records for up to 36 hours after you have sent the new information. If it has been more than 36 hours since you sent your change and your records have still not been updated, please contact the Helpdesk.

We will send you a paper Annual Review form and Annual Declaration Form. If you have registered for NTC online, you will be able to renew once you receive notification by entering the My Account area of this site.

You can renew your tax credit claim online but you must be registered to use the Tax Credits Online Service. If you have not registered but would like to, please view the Frequently Asked Questions entitled Login and Registering.

You sign your renewal online by re-entering your login details, this is your User ID and password or by using a Digital Certificate.

You will be sent a copy of your Annual Declaration Form through the post. If you want to print a copy of the form yourself, use the print button on your browser. Such printouts cannot be used to send information to us.

You have to return an Annual Declaration form to us. This can be done by submitting the form online. It is quicker and more secure to submit the form online

If you miss the deadline for making your Declaration please telephone the helpdesk and speak to an advisor. You will not be able to renew online.

There may be many reasons why you cannot renew online for further assistance telephone the Tax Credits Online Services Help Desk. You will need to give them full details of the problem and any error message that was displayed. Where we have sent you more than one paper Declaration form(s) to complete please follow the instructions on the notice(s) we sent you. Return them in the addressed envelope we have provided.

If we have asked you to complete two Declarations as part of a joint household, you must return both of the Annual Declaration Forms. You can both do this online if you are both registered. It is quicker and more secure to send it online. If you are registered but your partner is not, you should renew online and your partner should return their paper Annual Declaration Form by post. If your partner wants to register, they should view the Frequently Asked Questions entitled Login and Registering.

If we have asked you to complete two Declarations as part of a joint household, you must return both of the Annual Declaration Forms. You can both do this online if you are both registered. It is quicker and more secure to send it online. You both need to check your Annual Review form, complete the Annual Declaration Form and submit online.

You will only be able to complete one Annual Declaration Form online and ONLY if you are able to renew your award. Where we have sent you more than one paper Declaration form(s) to complete, please follow the instructions on the notice(s) we sent you. You may want to check whether you can make a renewal online first before you complete the paper copies and return them in the addressed envelope we have provided.

No, you will need to complete and return the paper annual Declaration form that we have sent to you.

Questions about using this service

Individuals who are claiming for a tax credit. If you are married or living with a partner, you must claim jointly.

• You will be able to tell us about changes in your circumstances that may affect your award.

• It might take some time for paper forms to reach us, but using the Internet means we receive your claim as soon as you submit it. This means that your claim should be processed sooner than if sent on paper.

• You can view information regarding your tax credits award and payments.

Source: taxcredits.hmrc.gov.uk

Category: Credit

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