Disability Living Allowance is paid at different rates depending on how your disability affects you. There are several ways you can get a claim pack (information below).
Disability Living Allowance rates
Your individual circumstances will affect how much you can get. The claim pack gives some examples of different levels of care and mobility needs.
How to claim
Claim straight away - if you delay you may lose benefit.
You can get a claim pack by:
- phoning Disability and Carers Service
- phoning the Benefit Enquiry Line
- contacting your local Social Security/Jobs and Benefits office
- download a form from this website
There are two forms - one if you're claiming for someone aged 16 or over and another if you're claiming for someone aged under 16.
Download a form
You can make a claim by downloading the relevant form, filling it in and then printing it out. If you prefer you can also print out the form and fill in it by hand.
If you are over the age of 16 and under the age of 65
If you are claiming for a child under the age of 16
When you have filled in the form you can either:
- post it to the Disability and Carers Service, or
Call the Benefit Enquiry Line
This is a confidential freephone service for people with disabilities and carers which provides advice and information on Attendance Allowance, Disability Living Allowance, Carer's Allowance and Carer's Credit.
- phone: 0800 220 674
- textphone: 028 9031 1092 (normal charges will apply)
An answer phone service is available 24 hours a day where you can leave a message. You will be called back between 9.00 am and 5.00 pm, Monday, Tuesday, Wednesday and Friday, and from 10.00 am to 5.00 pm on Thursday.
You can call and ask to be sent a claim pack.
The enquiry line can also arrange for someone to help you fill out the
claim form if required.
If you request a claim pack, the date of your phone call will be treated as your date of claim from which Disability Living Allowance can be paid, as long as you send your form back within six weeks of that date. If you delay making a claim, you may lose out on benefit.
The person taking your call will not have your personal papers, but will be able to give you general advice. This advice must not be taken as a decision about your claim.
Contact your local Social Security/Jobs and Benefits office
If you request a form from your local Social Security/Jobs and Benefits office, the date of request will be treated as your date of claim from which Disability Living Allowance can be paid, as long as the form you receive is returned within six weeks of that date. If you delay making a claim, you may lose out on benefit.
Once you have made your claim
Once you have made your claim, you can get advice on Disability Living Allowance from the Disability and Carers Service.
It will usually take around 35 working days to deal with a new claim, unless the claim is made under the special rules, in which case it will be dealt with much more quickly.
Effect on other benefits and entitlements
Will my claim affect my carer?
Your Disability Living Allowance claim may also affect the entitlements of your carer.
For more information, you should contact the office dealing with your claim for the benefit or credit concerned or contact the Disability and Carers Service.
If you think a decision about your benefit claim is wrong
If you think a decision about your benefit claim is wrong you can ask the Disability and Carers Service to explain it. You can also ask to have the decision reconsidered and, if you're still unhappy, you can, in most cases, appeal against the decision.
If you're not happy with the service you receive
If you have any comments about the way your benefit claim has been handled and the service you received, you can contact the Disability and Carers Service.