Why will my order come in multiple packages? To ensure quick delivery of your order, orders are shipped directly from the suppliers. If your order contains parts from multiple suppliers, they may come in multiple shipments on different dates. How will my order be shipped? Orders placed on PartsDirect will be shipped by UPS or FedEx to any physical address within the U.S. Puerto Rico, Guam and the US Virgin Islands. We deliver by the US Postal Service to all military (APO/FPO) addresses and PO boxes. Shipments to Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands must be sent via UPS or FedEx Priority Air to a physical address.
Standard shipping is via UPS SurePost.
For some shipping destinations, we combine the efficiency of UPS with the convenience of the U.S. Postal Service for our Standard Shipping. UPS picks up your package at one of our distribution centers and delivers it to your local post office for final delivery to your door or mailbox.
Can orders be shipped to a military address? Yes. The US Postal Service delivers to military APO/FPO addresses. Please allow an additional four to six weeks for the military postal service to overseas addresses. Hazardous materials cannot be shipped to military addresses. Can orders be shipped to PO boxes? Yes. The US Postal Service delivers to PO box addresses within the Continental US. We can't deliver to PO boxes outside the Continental US. Please note: Some items can't be shipped to PO boxes and require a physical address for delivery. Shipments to PO boxes are only available through ground shipping. How much does shipping cost? All items ordered through PartsDirect are shipped through a combination of UPS and/or the US Postal Service. Shipping rates may vary based upon the final composition of the shopping cart. Final shipping rates are calculated in checkout and may vary based upon the shipping destination and method of shipping. When will my shipment arrive? To check the estimated arrival date of any item on your order, click on In stock on the Part Detail page or view estimated arrival dates when selecting the shipping option. For items on backorder, click on the Backordered link for estimated ship date of the backordered item. For US Postal Service orders, delivery should take three to five business days. For overseas military orders, please allow four to six weeks. Can I ship my order to Canada? Sears PartsDirect and Sears Commercial Parts only ship to addresses in the Continental U.S. Alaska, Hawaii, Puerto Rico, Guam and the U.S. Virgin Islands. Canadian customers may visit Sears Canada Parts to place an order or call (800) 665-4455. Can I ship my part to a local store for pickup? Frequently sold parts are often stocked at local Sears Parts & Repair Centers. If the detail page for your part has a "Check local store availability" box at the bottom, enter your zip code to check the part's availability at our locations near you. Why do I have to pay shipping on a part I ordered at a local Sears Parts & Repair Center? Sears Parts & Repair Centers only stock the most popular parts. If you need a part that isn't normally stocked by Sears Parts & Repair Centers, a center can place an order for you. However, shipping must be charged to cover the cost of packaging and shipping the order.
How long after I order can I return an item? Most items may be returned within 365 days of your original order date. You must first
Contact Us to obtain a Return Authorization number and include it with your return.
Exclusions apply, see full return policy for additional details. How can I return an item? To return an item to Sears PartsDirect for credit, click here within 365 days of your original
order date to request a Return Authorization. Sears PartsDirect requires a Return
Authorization to ensure your return credit is processed in an accurate and timely manner.
Exclusions apply, see full return policy for additional details. Can I return a non-returnable item? As disclosed at the time of purchase, some items are non-returnable and non-refundable.
As always, your satisfaction is our first concern. If you have any questions about this
policy, please Contact Us at 888-205-0966. Which items are eligible for return? Most items may be returned within 365 days of the order date. Some items require special
handling for a return while others are non-returnable. Before an item can be returned to
Sears PartsDirect you must first request a Return Authorization. Contact Us to request a
Return Authorization. Exclusions apply, see full return policy for additional details. Can I return items to any Sears store? Many full-service Sears stores are now able to assist with processing a PartsDirect return.
Ask a sales associate for assistance to use the in-store kiosk to chat with a customer
service representative and request a Return Authorization. You may have the return label
emailed to your email address. You may be able to print the label at the store or mailed to
your home. You have the option of leaving the package for return with the sales associate, or
simply follow the instructions provided for repackaging your return and take the package to the
nearest UPS store or drop-off location. What do I do if I don't print the UPS return label within 30 days? The emailed UPS label link expires after 30 days. If the link expires before you are able to print
the label, you must Contact Us to request another UPS label by email. Can I return an item to a Sears service technician? No. To ensure the returned part is received and processed correctly, Sears technicians are
not able to handle returns. To receive credit for a returned item, you must Contact Us
within 365 days
of your original order date to request a Return Authorization and return
instructions. Exclusions apply, see full return policy for additional details. Can I cancel an order? All orders are transmitted directly to the supplier to prevent processing delays. If the request to
cancel is received on the same day the order was created, the Parts Trusted Advisor will attempt to
cancel the order before it is processed by the supplier. Most items may be returned within 365 days
of the order date with a Return Authorization. Some items require special handling or may be non-returnable.
Contact Us for a Return Authorization and return instructions. Exclusions
apply, see full return policy for additional details. Do I need to pay shipping when returning an item? You are responsible for the return shipping expense when returning an item to Sears
PartsDirect. As a service to our customers, we provide return labels as part of the Return
Authorization process on most authorized returns for a convenience fee. The return label
fee will appear as a separate charge to your account at the time the refund credit is issued.
UPS Return labels are not available for returns from Puerto Rico, Guam or the U.S. Virgin
Islands. Customers in those areas will be provided a Return Authorization number but
must assume responsibility for returning the package. Contact Us if you have any
questions. Can I return an item without a Return Authorization number? No. A Return Authorization is required on all Sears PartsDirect returns. Any return
received without a Return Authorization is at your own risk and Sears PartsDirect
assumes no responsibility for the item(s). How do I request a Return Authorization number? To request a Return Authorization Number from Sears PartsDirect, click here within 365 days
of the order date and follow the required process to return your item for credit. Sears
PartsDirect requires a Return Authorization Number on all eligible returns to ensure your return
credit is processed in an accurate and timely. Why should I use the UPS Return Label? The UPS return label service provides a very economical means of returning your part.
The labels UPS tracking number is used to track your return package, provide proof that
the return was received and speed up processing of the return. The UPS return label
service is not available for returns from Puerto Rico, Guam or the U.S. Virgin Islands. How will I be charged for the UPS Return Label? The convenience fee for the UPS return label will be charged to the credit card used on the
original order and will appear as a separate charge to your account at the time your refund
credit is issued. Why cant I use the UPS Return Label when I paid the original order by check? To ensure the timely processing of your return, a credit card must be on file to charge the
UPS return label convenience fee. If the original form of payment on your order was check
or money order, you will be provided with a Return Authorization number and instructions
for mailing your return package. Will I receive my credit if I return an item without a return authorization? A Return Authorization is required for all Sears PartsDirect returns and a return credit
cannot be processed without one. Sears PartsDirect assumes no responsibility for items
returned without the appropriate authorization. Contact Us to request a Return
Authorization. What are the exclusions to the 365 day return policy and why? Some parts or products have an expected, limited, shelf life such as alkaline batteries. Often
times an expiration date will appear on the product. To ensure each customer enjoys the expected lifetime
of the part or product, the return window for limited shelf life items is 90 days from original order
date. This includes batteries, fire extinguishers, smoke detectors and some chemical-based products. What happens if the part fails or is defective? Most parts are covered for 365 days from original purchase date. Should the part fail within that period,
simply Contact Us for a return authorization and we will be happy to replace the defective item. Why do I have to contact Sears within 10 days if the part is received damaged? All shipments should be inspected immediately upon receipt. If the item was received damaged,
Contact Us within 10 days of receipt and we will be happy to immediately replace the damaged item.
What are Cookies? Cookies are small data files that your Web browser reads and stores on your hard drive when you connect with our site. They help us remember you by collecting non-personally identifiable information such as your IP address and browser type.