BOOK ONLINE - GENERAL
Q Can I change the name on my ticket?
A Virgin Atlantic does not permit name changes on any ticket purchased.
Q Does Virgin Atlantic offer a Senior Citizen discount?
A No, we don't offer any discounts for Senior Citizens.
Q Do you offer student fares?
A Virgin Atlantic does not sell student fares. We advise you to contact your local Student Travel Agency for further assistance.
Q Where do I find current flight availability?
A You can book online by going to the 'Book Flights and More' section of this site or you can telephone Reservations where our travel advisors will be happy to help you.
Reservations Department numbers:
UK: 0844 874 7747
Australia: 1300 727 340
Caribbean: 1 800 744 7477 or Barbados 1 246 228 4886
China: +86 21 53 534600
Hong Kong: 852 2532 6060
India: +91 11 51501300/05
Japan: 03 3499 8811
Nigeria: +234 (0) 1 3202747
South Africa: 011 340 3400
USA: 1 800 821 5438
Q Can I book a ticket online for someone else if I am not travelling?
A It is possible to buy a ticket online when the credit card holder will not be travelling on the majority of our routes to and from the UK. Flights to/from Nairobi can be booked by a third party unless the departure date is within 7 days. Similarly, flights to/from all our Caribbean destinations can be booked by a third party unless departure is within 5 days. Currently the credit card holder has to be one of the passengers travelling to Accra and Lagos - Third part payments are not available on these routes.
Please note: You currently cannot book a ticket online for someone else when doing a flying club milesplusmoney booking. Please contact us to make a third party milesplusmoney booking.
Q. When paying for things at the airport with my debit or credit card will I be asked for my PIN number if I have a Chip and PIN card?
A Yes, from 14th February 2006 if you are:
- Collecting tickets at the airport
- Paying for date changes or upgrade fees at the airport
- Paying for excess baggage charges at the airport
- Purchasing exit row seating at the airport
Q. Is there a fee if I request a traditional paper ticket?
A You will incur a charge if you wish to have a traditional paper ticket in preference to an E-Ticket on routes where an E-Ticket could be used. This applies for initial ticketing and exchanges as well as when requests are made for the conversion of an E-Ticket to a traditional paper ticket. Please be aware these charges are non-refundable. As charges vary according to where the ticket is issued, please contact us for further information.
How do I qualify for an e-ticket?
How do I know my booking
has definitely been made?
What is this receipt?
What if my receipt is stolen?
Will e-ticketing become available to people not booking via the website?
Is e-ticketing available on code share flights?
Q What are e-tickets?
A Electronic Tickets (E-Ticket) are maintained within Virgin's Reservations system and alleviate the necessity of a Paper document being issued. However, due to immigration and security requirements we will issue an E-Ticket Receipt that can be generated via e-mail/fax or manual document (by post).
E-Tickets provides the following customer benefits:
- No more lost, misplaced or even stolen tickets
- Faster check in - all passenger details are ready and waiting
- You can change your flight shortly before departure (subject to availability and charges may apply; you must go to the ticket desk at the airport of departure to confirm any changes)
- It's a more environmentally conscious way of operating, with far less paper being used up
A E-Tickets are available on all Virgin (VS) network flights with the following exceptions:
- Codeshare flights (excluding Continental Airlines codeshare flights and Singapore airlines)
- Bookings including an OPEN sector
Q How do I know my booking has definitely been made?
A We will email/fax you a receipt once your ticket is issued. (In the US, you will also receive a credit card confirmation of charge via regular mail).
Q What is this e-ticket receipt?
A This e-ticket receipt is a record of your electronic ticket, which is stored electronically in a computer reservations system. It contains a booking reference number and details of your flight.
Q What if I lose or misplace my receipt?
A Simply contact us by email, phone or in person and we will email you a new one. If you are not able to access the Internet, we can print one out for you to pick up.
Q What if my receipt is stolen?
A Unlike with paper tickets, this is not a problem. We can quickly provide you with a new receipt.
Q How do I change my flight when I have an e-ticket?
A As you would normally. The good news is that with this new system you can now change your flight shortly before departure without having paper tickets re-mailed to you (you will need to visit the Virgin Atlantic ticket desk at the airport to confirm any changes).
Q Will you be extending e-ticketing to other routes?
A E-Ticket is a mandatory service with all Virgin Atlantic flights across our route network.
Q Will e-ticketing become available to people not booking via this website?
A E-Ticket is available via all our distribution channels, i.e. Website/Call Centre and Travel Trade.
Q Is e-ticketing available on code share flights?
A Apart from Continental Airlines and Singapore Airlines, no, only ones operated by Virgin Atlantic aircraft. This means that flight numbers in the 2000, 4000, 7000 and 8000 range will not be e-ticketed. However, we plan to implement Interline/Codeshares flights with other Partners shortly.