NEW! The Department has developed fact finding questionnaires for claimants and employers to expedite the telephone interview with the Central Adjudication Unit. Click here to access them.
If you do not wish to provide a statement, please complete the “Decline to Provide a Statement” form located here. В Please note if you decline to provide a statement, the Department will render a decision based only upon the facts present at the time the determination is made and the department will not contact you for a statement
The Call Center hours are as follows:
Mondays: 8:00 a.m. to 3:00 p.m.
Tuesday: 8:00 a.m. to 3:00 p.m.
Thursdays: 8:00 a.m. to 3:00 p.m.
Fridays: 9:00 a.m. to 3:00 p.m.
To reduce wait times, customers are encouraged to file a new claim or refile a claim online and only contact the Call Center if there is an issue with an existing claim. This allows call center representatives more time to be available for general inquiries and claims issues. If you have a question concerning an existing claim, please call (401) 243-9100.
- Mondays and Tuesdays typically experience the highest volume of calls during the week; callers experiencing difficulty earlier in the day may wish to try later in the day.
You may send any questions including questions about your Central Adjudication decision to UIhelp . Your email will be processed in the order in which it is received.