How do you send credit with optus

how do you send credit with optus

Member Services FAQs

How am I billed for my Optus DSL Broadband plan?

On or around the same day each month you will be billed in advance for the monthly access fee for your plan. Any additional charges such as changes in speed from the previous month will also be billed at this time. You can find out which plan you're currently on, change plans or look at your Internet usage by visiting the My Account section of Member Services.

Optus Fusion and Optus 'yes' Fusion: If you are currently on a quarterly billing arrangement you will need to move to monthly billing. You will receive a single bill for your Optus Broadband and Optus Telephony services. On or around the same day each month you will be billed in advance for the monthly access fee for your Optus Fusion plan. Any additional charges such as a notebook or service call will also be billed to you on this bill. You can find out which plan you're currently on or look at your Internet usage by visiting the My Account section of Member Services.

What are the charges listed on my first bill?

Your first bill will include your installation charge and may include a pro-rated monthly access fee and delivery fee if applicable. There will also be charges listed for Service in Advance. Once Optus DSL has been installed, all prices for supply are charged in advance. Your pro-rated monthly access fee is based on the number of days of the billing month for which you are connected to the service.

Optus Fusion and Optus 'yes' Fusion: If you are on an Optus Fusion plan, your first bill may include both a pro-rata (part-month) amount for your Broadband and Telephony Fusion combined subscription fee, as well as a charge for the service in advance. Prices on the bill are listed first without GST added. The 10% GST charge is calculated on each individual taxable charge description then it is totalled at the end of the bill. The final total (including GST) is then rounded down to the nearest 5c.

How can I pay for my Optus DSL Broadband service?

Optus ADSL 1 Broadband (Optus Resale Network)

Optus ADSL 1 Broadband can only be paid by Direct Debit from your credit card or bank account.

Optus ADSL 2+ Broadband (Optus Direct Network) including Optus Fusion, Optus 'yes' Fusion and Optus Phone & Broadband Bundles

Optus ADSL 2+ Broadband provides a number of methods of paying your service, including Credit Card, BPay, Cash, Cheque and Direct Debit from your credit card or bank account. All of these methods of payment are detailed on the back of your bill.

Optus may provide your bill in an electronic format. If you choose not to receive an electronic bill you may be charged a $2.20 paper invoice fee. If you use a credit card or debit card to pay your bill, a 1.0% fee (inc GST) will be charged and will appear on your next bill.

Optus Fusion, Optus 'yes' Fusion and Optus Phone & Broadband customers will only receive a separate Telephony bill if they have a Telephone Handset Pay Over Time offer for example.

How can I change my payment details for my Optus DSL Broadband service?

Optus ADSL 1 Broadband (Optus Resale Network)

You can change your payment method either by going online to the Change your payment details section of Member Services or by calling a Customer Service Representative on 133 937 (Small Business customers call 133 343).

Optus ADSL 2+ Broadband (Optus Direct Network) including Optus Fusion, Optus 'yes' Fusion and Optus Phone & Broadband Bundles

You can change your direct debit details by going through the following steps - Change your direct debit details - My Account or by calling a friendly Customer Service Representative on 133 937 (Small Business customers call 133 343).

Direct debit changes can take up to 72 hours to be processed. If you have a payment due within this timeframe, a cancellation may not prevent the upcoming debit from occurring.

You can attempt to prevent funds being withdrawn by paying your balance via a payment method that will reach your account prior to the date that your next direct debit is due to be taken out.

How do I setup direct debit?

Direct Debit is a way to automatically pay your account on its due date each month. On some bills, Optus refers to direct debit as 'Auto-Pay'.

You can setup direct debit in two ways:

Upon receipt of a direct debit application via the form, processing can take 5-7 business days. So if you've already received your bill or you request direct debit too close to your invoice date you'll need to pay via another payment method.

What happens if Optus cannot take a monthly payment from my cheque/savings account or credit card?

If you are on direct debit and have insufficient funds available in your credit card, cheque or savings account or the details you have provided are incorrect when we attempt to retrieve funds, we will email notification of this decline to your primary email address. Your Optus Broadband account (and for Optus Fusion, Optus 'yes' Fusion and Optus Phone & Broadband Bundle customers your Telephony account) may be suspended and a dishonour fee of $22 will be incurred. Refer to the Standard Form of Agreement, Consumer Terms for details.

If you attempt to access the Internet whilst your account is suspended, you will be given the opportunity to update your account details via ServiceNet. ServiceNet will assist you to update your billing details and reactivate your account simply by following the instructions provided. Alternatively, you can call Optus Customer Care on 133 937 (Small Business customers call 133 343) to update your details.

For customers on an Optus Fusion, Optus 'yes' Fusion or Optus Phone & Broadband Bundle. your Broadband service may be suspended or cancelled if you fail to pay your monthly account by the due date indicated on the bill. It may also be suspended or cancelled if you have insufficient funds available in your credit card, cheque or savings account or the details you have provided are incorrect when we attempt to retrieve funds.

Will I receive a bill each month if I pay my account by direct debit?

Optus ADSL 1 Broadband (Optus Resale Network) Plans: You will receive a payment summary confirming that direct debit has occurred. This will be e-mailed to your primary Optus email address.

Optus ADSL 2+ Broadband (Optus Direct Network) including Optus Fusion, Optus 'yes' Fusion and Optus Phone & Broadband Bundles: Yes, you will receive a single bill for both your Broadband and Telephony services. It will detail your calls and will indicate the date on which the direct debit will occur i.e. payment due date.

How do I know if my bill is on direct debit?

If your bill is to be paid by direct debit, it will have one of the following statements on the first page of your bill.

  • 'Direct Debit from Bank Account will be debited on [DUE DATE]'
  • 'Direct Debit from Credit Card will be debited on [DUE DATE]'

The statement location can be found on the front of your bill in the 'Your Account Summary' section. If direct debit is not setup a different statement will show in this section of your bill.

How do I cancel my direct debit?

Optus ADSL 1 Broadband (Optus Resale Network) Plans: Optus ADSL 1 Broadband accounts can only be paid by Direct Debit from your credit card or bank account. If you wish to cancel you Direct Debit please Contact Us

Optus ADSL 2+ Broadband (Optus Direct Network) including Optus Fusion, Optus 'yes' Fusion and Optus Phone & Broadband Bundles: You may cancel your direct debit details by going through the following steps - Cancel your direct debit details - My Account

Direct debit cancellations can take up to 72 hours to be processed. If you have a payment due within this timeframe a cancellation may not prevent the upcoming debit from occurring.

You can attempt to prevent funds being withdrawn by paying your balance via a payment method that will reach your account prior to the date that your next direct debit is due to

be taken out.

If you cancel direct debit, a $2.20 processing fee will be charged to your monthly bill(s).

Can I use my monthly bill as a tax invoice?

Yes, the monthly bill that is emailed to your primary Optus Broadband email address can be used as a tax invoice.

What plans does Optus Broadband offer?

Optus Broadband offers a range of monthly-billed plans to suit your Internet needs. You can view the range of plans online on the Optus homepage .

How do I change my Optus Broadband plan?

You can change your monthly plan either online within the My Account section of Member Services, or by calling one of our friendly Customer Service Representatives.

Optus Fusion Plans: Customers on an Optus Fusion plan must call Optus Customer Care on 133 937 (Small Business customers call 133 343) to make any plan changes. Note: Optus Fusion plans only allow one plan change per billing month.

Optus 'yes' Fusion Plans: Customers on an Optus 'yes' Fusion plan may call Optus Customer Care on 133 937 (Small Business customers call 133 343) or visit the My Account section of Member Services to make any plan changes that are within the Fusion plan family. Any Fusion to non-Fusion plan changes must be done by calling Optus Customer Care. Note: Optus 'yes' Fusion plans only allow one plan change per billing month.

If you subscribed to a broadband plan or Fusion plan on or after 25 April 2010. a $50 plan downgrade fee applies if you change to a lower Broadband or 'yes' Fusion plan at anytime during your agreement period.

Please note, a $140 hardware fee also applies for customers on the 100GB Unlimited or 200GB Unlimited plans who connected to a plan with an included Home WiFi modem and then move to a plan lower than the 100GB Unlimited plan or cancel the service within 3 months of commencing the plan.

For Fusion. if you connect to the Optus 'yes' Fusion $99, $109, $129 or $149 plan and receive a Home WiFi modem and you move to a plan lower than the 'yes' Fusion plan $99 or cancel your service within 3 months of commencing your plan, you will incur a $140 hardware fee. Customers on $149 plan who received a PlayStation3 Pack and who change to a lower plan within their term of their 24 month contract will also incur a pro rata $500 hardware charge.

Total Business Cap: Customers on a Total Business Cap plan must call Optus Customer Care on 133 343 to make any plan changes. Note: Total Business Cap plans only allow one plan change per billing month.

Does changing my plan impact my initial agreement period?

No, if you find your current plan is not suitable then you can easily change your plan and your initial agreement period will not be impacted.

I have changed my plan, when do I get billed?

Depending on when you requested your plan change to take effect:

Mid Month Plan Change: If you have requested a plan change to occur during your current billing month, the plan change will occur within 2 business days of the request (not applicable to Optus 'yes' Fusion).

Optus Fusion - If you have requested a plan change to occur during your current billing month, the plan change will occur within 2 business days of the request.

Optus 'yes' Fusion - If you have requested a plan change to occur during your current billing month, the plan change will occur at the beginning of your next billing month.

End of Month Plan Change: If you have requested to move to a higher plan at the start of your next billing month or you are moving to a lower plan, the plan change will occur on the 1st day of your next billing period.

Optus 'yes' Fusion: All plan changes will take effect from the start of your next billing month. If you would like to change you plans, you will need to call our helpful Customer Care representatives on 133 937 (Small Business customers please call 133 343).

When does my plan change take effect?

Plan downgrades will take effect on the 1st day of your next billing period, regardless of when you requested the change during your current billing period. See 'How do I change my Optus Cable plan?' for details of charges that apply for plan downgrades. Plan upgrades will take effect either within 2 business days or on the 1st day of your next billing period depending on the selection you make when requesting the upgrade.

Optus Fusion - If you have requested a plan change to occur during your current billing month, the plan change will occur within 2 business days of the request.

Optus 'yes' Fusion - If you have requested a plan change to occur during your current billing month, the plan change will occur at the beginning of your next billing month.

Total Business Caps - If you have requested a plan change to occur during your current billing month, the plan change will occur within 2 business days of the request.

Can I upgrade my plan immediately once I have reached my data limit?

You can change your monthly plan online within the My Account section of Member Services. You can choose an option to make your plan upgrade effective within 24 hours from the time you submit the request.

Optus 'yes' Fusion: You can change your monthly plan online within the My Account section of Member Services or by calling Optus Customer Care on 133 937 (Small Business customers please call 133 343) and request a plan upgrade which will take effect from the 1st day of your next billing month. Note: Online plan changes can only be performed for plan changes that are within the Fusion plan family. Any Fusion to non-Fusion plan changes must be done by calling Optus Customer Care.

Total Business Cap: Changing your plan online is not available for this plan. If you wish to change your plan, you should contact Customer Care on 133 937 (Small Business customers please call 133 343). Please note, only one plan change permitted per month.

Can I downgrade to a lower plan straight away?

No, all plan downgrades occur at the end of your current billing month. See 'How do I change my Optus Cable plan?' for details of charges that apply for plan downgrades.

Total Business Cap: Plan downgrades can be done at anytime if you are connected to a Total Business Cap plan, however the usage allowance for your new and old plan will be pro-rated for that month. Please note, only one plan change permitted per month.

Speeds are based on network testing. Maximum theoretical speed is 20Mbps. About 70% of Optus Direct customers on the DSLD network can typically access average speeds of over 5Mbps and 76% of Optus Cable customers can access average speeds of over 8Mbps. Not applicable if your service has been speed limited. Actual speeds may be slower as many factors affect speed such as internet traffic, your line condition, your hardware and software, the source of the download and your location.

How can I select the best plan for me?

Choosing the right plan depends mainly on how you use the Internet. You can find all the information you need on the available Optus Broadband plans at www.optus.com.au/broadband .

What is speed limiting?

Should you exceed your plan's monthly data allowance you will not pay any excess usage charges, instead, your data usage will be speed limited to 28.8, 64 or 256kbps depending on your plan until the end of your billing month. (Excludes Optus 'yes' Fusion plans $79 and $89)

You will stay connected to your Optus DSL Broadband service for the remainder of the month and will be able to use email, surf sites and download information - just at the slower speed.

Data Usage and Data Allowance are measured in Megabytes (MB) and for all purposes 1 Gigabyte (GB) = 1000 Megabytes (MB). Unused Data Allowance in any month can not be rolled into subsequent months.

Optus 'yes' Fusion: excess usage may apply. See Table 1 below for details:

If you subscribed to Fusion between 15 July 2007 and 2 December 2007

Source: help.optuszoo.com.au

Category: Credit

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