Accepted methods of payment
How to Pick Up an Order at our Store
Yes, you may be able to pick up your order at our downtown retail store*( please note all the prices in our store are retail prices ), All orders can be paid with via Visa/MasterCard/AmEx/Debit-Interac. If live out side of the local area you can place an online order or a phone, you can referenceour web site at www.glowauthority.ca for pricing and product information. Our office is conveniently located at the Le Faubourg Ste-Catherine (Guy-Concordia subway / Metro station), at 1616 Ste. Catherine St. West, Suite 2040, Montreal, Quebec, H3H 1L7.
Our policy states that clearance/closeout items are final and cannot be returned.
Refunds for our Customer Satisfaction Guarantee
Authorized returns will be refunded to your original account within 7 days of receiving the return from you.
Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Financial information including credit card numbers, expiration dates, and billing address is used solely to bill the customer for their order.
Cancel an order
To cancel your order, please send an email quoting your order reference and reason for cancelling to email@example.com. or alternatively call 1.514.313.6111. Please note that orders cannot be cancelled after dispatch.
We do our best to provide you with the most up-to-date and accurate information. In the event that an error does occur, we reserve the right to correct or cancel an order at any time, and/or edit an order to reflect the correction, and/or correct the error on our web site. In the event that you are shipped an incorrect product, we will gladly accept the unit back and offer you a full refund.
Back Orders / Items Partially Out of Stock
Glow Products Canada makes every effort to maintain accurate inventory information online and to prevent items from going out of stock. However, due to the volume of orders we receive and the variety of ordering methods available to our
customers, it is possible for items to sell out before we are able to fill all pending orders. If your order contains an item or items which are partially out of stock, or out of stock, one of the following procedures will be followed:
1) If your order is partly out of stock or is out of stock for 5 days, Glow products Canada will hold the order until our stock comes in, unless specific instructions from the customer is called in or e-mailed to firstname.lastname@example.org
2) If more than 5 days and still only a part of your order is out of stock, Glow Products Canada will contact you by email or phone to get your specific instructions regarding the order.
3) If your order is out of stock longer than 5 days, Glow Products Canada will contact you by email or phone to get your specific instructions on whether you would like to place the order on back order or if you would like to cancel the order. If you have any questions regarding back ordering, please feel free to email us at email@example.com or give us a call, toll free, at 1-866-542-4569.
Funds and Purchase Information
All prices are in (CAD) Canadian Dollars. Only (CAD) Canadian dollars will be accepted for payment towards Products, Shipping, and Sales Tax.
We reserve the right to refuse the order at any time.
How do i get a tracking number?
To get a tracking number you must call us toll free at 1-866-542-4569 or e-mail us with your order information.
Shipping Cost VIA PayPal
The Shipping cost is based on a total amount. For example, if your product(s) fall between 0.01 and 9.99 you might be charged $6.00 no matter where you are in Canada, USA or the World, but there are times when you live outside Canada or USA you might be charged more for shipping. For more info on the shipping charges, please call us toll free at 1-866-542-4569.
Wholesale and custom orders terms of service
Discounts, Specials and Promos
Wholesale customers are not eligible for free shipping, discounts, specials and promos.