Bank statements and transactions explained
A guide to what's on your statement
Your statement is a record of all money going into and coming out of your account over a period of time. You can access your statements online or on paper.
Payments made by using your debit card in a shop
Your available funds are usually decreased by the amount of your purchase but there won’t be any immediate impact on your balance and you won’t be able to see the transaction on your statement.
Retailers can take up to 4 days to claim the funds from your account and your balance is reduced then.
In online banking the transaction will appear as “Debit Card Transaction” on your Account Summary mini-statement.
More information - the last four digits of your card number, the date of the transaction and the name of the retailer - is shown in your full statement within the service. You can also see more information on the Account Summary page as a tool tip when you hover your mouse over the transaction.
Regular payments such as
Direct Debits and Standing Orders
When a standing order or Direct Debit is claimed from your account, your balance and available funds will be reduced by the amount of the claim.
If your regular payment is due to be paid on a Monday, your balance and available funds are usually reduced by the amount of the transaction on the previous Saturday morning.
In online banking the transaction will appear as “Standing order” or “Direct debit” on your Account Summary mini-statement.
More information is shown in your full statement within the service e.g. MUNDUS CLEANING, FP 26/06/12 30, 33041853145939000R.
If you make a one-off, online payment to another person or a company, your balance and available balance are usually updated instantly. Your payment will usually reach the recipient within 2 hours.
The payment will usually appear on your statement as “CALL REF.NO.XXXX” where XXXX is a unique number that identifies your online banking session. Once our systems complete their processing – usually overnight - a full description will be displayed on your statement as well as the original call reference number.