By Sam Costello. iPhone/iPod Expert
Sam Costello has been writing about technology since 2000. He has published articles with CNN.com, PC World, InfoWorld, and Computerworld, among others. For those magazines and websites, he covered digital copyright, the rise and fall of Napster, mobile devices, and computer and network security. He has written about PDAs, monitors, and printers for Samsung's consumer websites.
11. User Experience: Elegance vs. Customization
Apple logo. image copyright Apple Inc.
People who like complete control over the customization of their phones, and want to be able to fiddle the lowest level functions, will prefer Android thanks to its greater openness
(one downside of this, though, is that each company that makes Android phones can tweak them, sometimes replacing default Android apps with inferior tools developed by that company). Android customization can also require some complex technical skills that the average person rarely has.
Most people want a phone that works well, lets them run the apps they want, and is easy to use. On that front, the iPhone wins hands down. Apple’s intense focus on ease of use, quality experience, and things just working (see hardware, apps, and Flash above for examples of how Android’s openness can make life harder) makes it the clear choice for most users.