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For any factory-defective parts that fall within your warranty, contact Mongoose directly at email@example.com and include a photograph of the broken part, model number and purchase date, description of the incident and your contact information. Any damage that occurs as a result of reasonable wear and tear will be your responsibility. Mongoose recommends contacting their customer service department at 800-626-2811 to order replacement parts or ask about your nearest authorized dealer. Keep in mind that in-store purchases often come with installation help – ordering online may be cheaper but you will need to have the right tools and expertise to complete the repair.
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