No matter if its their fault and you didn't get what you were lead to believe, Priceline.com customer service insists there is nothing they can do. No changes, no refunds, no nothing. Your bid was accepted, your money is gone and you're screwed. Three calls to customer service later, nothing has changed. Now you're told your case is closed but you can always write headquarters. Thank you, we're sorry, see ya!
Well, Buddy Lee says the buck don't stop there. A wiseman once said "Grasshopper, it is the squeaky wheel that gets the grease." If it is action you want, be squeaky. Better yet, be downright clanky. Here is a list of names, numbers and emails at Priceline.com. They helped me and hopefully they will help you GET YOUR MONEY BACK!
Phone: (203) 299-8000
SEND FAXES HERE: (203) 595-0160
Employees (last reported count): 355
Rick Braddock Chairman and Chief Executive Officer
(203) 299-8000, 1, 27233625#
Jeffery H. Boyd President and Chief Operating Officer
(203) 299-8000, 1, 269353#
Robert Mylod Chief Financial Officer
(203) 299-8000, 1, 69563#
Brett Keller Chief Marketing Officer
(203) 299-8000, 1, 535537#
Ronald V. Rose Chief Information Officer
(203) 299-8000, 1, 7673766#
Trey Urbahn President, Airlines
(203) 299-8000, 1, 872246#
Christopher L. Soder President, Hotels
(203) 299-8000, 1, 76337#
Jeanne D. Wisniewski Executive Vice President, Human Resources
(203) 299-8000, 1, 9476439#
name: K. E.
I went to the website Priceline.com and requested a flight from Columbus, OH to Las Vegas, NV. I asked to fly from 2/23-2/23. What I got was a flight that arrived home on the 2/25 at 9AM. I immediately called Priceline and begged them to help me change these useless tickets. They were very rude and not helpful. I cannot take off work on 2/25 and so I am now out $800 for three tickets that I cannot use. I feel that they are very misleading on their website and that a lot of innocent people are suffering from their disservice. Please help me if you can!
DO NOT USE PRICELINE OR BUY ITS STOCK!
name: F. L.
I'm another one of those suckers whose got conned by the priceline.com screw your customer scheme. I bought two tickets didn't realize you are locked into to the flight times they stipulate and recieved a flight completely unvailble to myself and my wife. Forcing both of us to take time off work to use the tickets or see our money go to waste!
name: G. M.
I bid on roundtrip plane tickets for two & never received a confirmation within 60 minutes as priceline.com promised. Over 90 minutes later, I rec'd two emails from priceline.com at the same time, one confirming my bid, the other confirming my purchase. The plane tickets were routed from Kansas City to Chicago to Nashville and the trip took 5 hours. I'm attending an ill person on the flight. Changing planes and lengthy layovers are not an option.
When I didn't hear from Priceline.com within the time period they specified, I purchased tickets from an airline for a non-stop, 1 hr 45 min, flight that cost 10 cents more than Priceline who promised, on their web page, up to a 40% savings over airline prices. Plus, they added $55.90 worth of taxes and fees to my bid amount! Perhaps a more apt name for such unethical practices would be "pricelying.com".
When I rec'd the simultaneous emails from Priceline, I called *immediately*. The customer service reps were rude, unhelpful, and downright nasty. They refused to terminate the transaction. I next called Mastercard who said the purchase had gone through (probably done as I was complaining to those priceline.com swine). I'm told I need to enter a dispute process after I receive the paperwork. The Mastercard service rep left little hope. She said a similar thing happened to her sister and priceline.com would not mediate with Mastercard about it.
Now that I've researched it, there are complaints all over the internet about this shoddy outfit. My story is an all too familiar one. I refuse to be screwed by this unethical sleazey outfit.
name: S. H.
I was on Priceline.com to purchase tickets from PDX to BUR. I requested peak hours for travel and 1 connection. What I received was not anywhere near what I ordered. I received confirmation that I had tickets from PDX to SFO and from SFO to BUR leaving PDX at 5:50 pm and arriving at BUR at 9:47 pm. With a layover in SFO of approx. 1 1/2 hours. Return times were also supposed to be 1 connection from BUR to PDX leaving BUR at 6:55pm and arriving in SFO at 8:02 pm, leaving SFO and arriving in PDX at10:57 pm. Not hardly peak travel times or 1 connection flights. I immediately called Priceline and was told that what I got is what I am stuck with and I would have to pay for the tickets whether I used them or not. I called my credit card company and was told that I could dispute the charge but it might take up to 90 days to settle. In the meantime if I don't use the tickets and get a flight that is compatible with my needs I will be stuck for the price they have charged me. The credit card comnpany also informed me that if the website says no refunds or changes that I will probably lose the dispute and lose the money. So begrudgingly I will use the tickets and recommend everyone that I send e-mail to or talk to not to ever use priceline.com.
name: A. K.
city: Houston, TX
Priceline.com uses deceptive and vague selling practices to rip you off!
I purchased a last minute weekend ticket and was sold a 48 hour plane ride,with over a half a day of stopover time. I was allowed all of 4 hours in my desination city.
Upon contacting their Priceline.com, I was told that they could not cancel the transaction and that it was not their policy to change or refund tickets. This was clearly stated on their web site, so I asked them if they would credit my Visa for the amount, due to the fact that I was so dissatisfied with the tickets they had sold me. Needless to say, they were not willing to make any consent in order to make me happy or to keep me as a customer.
I have made several reports to consumer agencies concerning Priceline.com and have filed a dispute claim with my credit card company. I have also made my concerns known to my local and state representatives. I intend on securing a refund for my tickets as well as innitiating a policy change at Priceline.com
The kind of policy that Priceline.com uses is unethical and inexcuseable.
I believe it should be illegal to sellunseen merchandise or services without some kind of return or refund policy.
name: D. M.
ON 7/7 I MADE AN OFFER ON NOTEBOOK COMPUTER @PRICELINE PERFECT YARD SALE AND THEY ACCEPTED IT. THE NEXT DAY THEY CHARGED MY CARD FOR $500.00 WHICH WAS CORRECT. ALSO ON 7/8 THE SELLER FILED A CLAIM BECAUSE HE SAID THEY LISTED HIS NOTEBOOK AT THE WRONG PRICE. I HAVE E-MAILED PRICELINE AT LEAST 10 TIMES AND ALL I GOT WAS AN AKNOWLEDGEMENT SAYING THE CLAIM WAS AGAINST THE SELLER AND NOY ME! THEY STILL WILL NOT CREDIT MY CARD EVEN THOUGH THEIR SITE SAYS THEY HAVE A 7-DAY MONEY BACK GUARANTEE. IT HAS BEEN 2 WEEKS AND NO CREDIT YET.
name: J. Y.
unclear instructions - bad customer service - and NO refunds, whether you've made a mistake or not.
I wanted to take a flight to Philadelphia, arriving on July 21st. The instructions and cautions NEVER specifically state that while you have to agree to a flight between 6 am and 10 pm, connecting flights do not have to go in between those times. I attempted to book a flight for the 21st. my credit card was charged. and the itinerary received. I found that I had been booked for a flight arriving at my destination
after midnight, in other words, on the July 22nd, not July 21st.
And while the instructions given to you by Priceline do state that your ticket price cannot be refunded to you, I mistakenly believed that you would have a chance to give a final approval once the flight was located.
Despite the e-mails I've sent, all I've received is a pair of form letters, and judging from other comments I've seen here, customer service by telephone won't do me much good either. Has anyone found a way to get Priceline to either a)refund tickets or b)change flight times? There HAS to be a way around them somehow.
Never, ever, EVER do business with Priceline.com
I made the ultimate mistake when I bought some airline tickets online through Priceline.com. What would`ve been a 1 hour flight to Shreveport has turned into a 4.5 hour ordeal that routes me through eastern-Egypt and gets me home after midnight. All this abuse for $35 less than the ideal flight.
Here is the kicker: Priceline.com charged me another 36.6% (OVER the ticket price I agreed to) in hidden, undisclosed charges AFTER I named my price. The itsy bitsty print on their website basically allows them unended, undisclosed fees, taxes, fuel charges, etc. Neither American Express nor American Airlines could (or would) do anything to get me a refund.
Within two minutes of my e-mail notice of ticket arriving, I called AmEx, then Priceline (these are the most abusive, beligerant, threatening people in the world. ), AmEx, AmEx travel and American Airlines. The ticket I was sold was so worthless, it wasn`t worth having. Customer service personnel at American Airlines told me, "I hate Priceline.com, they are ruining the travel industy. I hear nothing but nightmares about them!" Gee thanks, American Airlines and AmEx for doing business with these people.
All I want is a refund so that I can go straight to Continental and pay a legitimately disclosed fare and get on with my life.
name: L. O.
I recently made a bid on priceline. I noted on my bid I would make no more than one connection, not fly off peak hours, and that and infant would be accompanying me ( which i would be paying a full price ticket for). My bid was accepted, and as I read the conformation I was stunned. The flight they "congratulated" me for getting would be leaving just after 4pm from Baltimore Md, making two connections totaling over 5 hours of layover time to arrive in portland Maine at nearly midnight, then I saw the price the fees and taxes were almost have of the cost. I had read on their site "7.5" taxes was average plus a small fee of $5. Being that I needed to attend to a family emergency i called the 800 number to see if perhaps some accomidation/adjustments could be made since this is not what i had bidded on nor was it exceptable. The smug customer service rep told me "It's done there's nothing that can change it, it's not our fault" and "you still have to pay for the tickets". I filled out the form noting what I wanted, pricelines job was to find me that. Obviously there was a blanted disregard for the request. Only to be topped off with exorbiant fees and rude, hard to reach customer service represenatives. Price Line for your service and thougtfulness, for letting me know I got screwed, I will return the favor by telling anyone and everyone.
name: J. F.
4331 Equity Drive
Columbus, Ohio 43228
Dear Mr. Graham:
I recently had taken some issue with a practice of Priceline.com and was given your name and address. First of all I do not mean any information in this letter to be a personal attack on you, my issue is with Priceline.com's business practices. Now let me tell you what I take issue. On February 18, 2000 at approximately 7:45-8:00 pm I attempted to place a request for a hotel room for the night of February 19, 2000. I clicked the submit button and some screens flickered and then the building I was in, my work, lost complete power, thus I lost everything I was working on. I was not sure if my request went through so I waited and no email was received, so I made an attempt to call your 800 number to make sure the request had not went through, to prevent duplicate billing. When I called the system asks for a hotel request number which I did not have due to the power outage, and I had used this service before and know that the request number placed on the screen after successful submission and also in a email. I did not have either of these. So I used the option of entering the credit card number that the request was placed with, which I did several times and was told repeatedly by this friendly machine that the credit card is invalid and to use another card. Well it was 11 pm by now and I went home assuming the transaction was never placed.
I sent an email to try to get the request number or status or both. Oh how I was wrong. Today March 2, 2000 I receive a credit card bill, the one whose number I entered to talk to an operator and was told it was invalid, was billed for $47. Mr. Graham this brings me to 2 points:
1)I exhausted all of my efforts to no avail; I never received an email confirming the acceptance of my offer, nor an email acknowledging that I had even submitted a request. Your system needs some checks
2)This point, to be honest, really bothers me the most. I was told by Wes B. #4728. supervisor on duty ,after finally getting to speak to someone in your customer service department that the fault was all mine and that Priceline.com was in no way responsible for what happened. Now I will explain my case to you.
Yes this was all triggered by a power outage, but there are other alternatives that did not work correctly. First your customer service department has a record of an email being sent to me at 9:04 pm this email was never received. Secondly, attempting to look out for my best interests I send in an email via the website. I never received a response. Next I attempted to call the 800 number that you give on your website. This was a failure, Wes tells me tonight that if you input a number over and over again that it will send you to an operator. Well that did not happen either, the phone system hung me up. I get my credit card bill today and see that Priceline.com has charged me $47, oh great I get to pay for something I did not know I bought. Well seeing the charge I attempt to call again the phone system does the same routine to me again. I call my credit card company and explain, they advise me to dispute the charge or turn it over to fraud. I give Priceline.com one more chance via email and explain basically everything that I have included in this letter. I finally am sent the form that says your Request has been accepted. Thus now I call the 800 number and am told by everyone that I talk to that this is my problem and that it is not Priceline's policy to refund or change requests. Mr. Graham I really would like to talk with you in person on this issue, but the people in customer service would only give a name and address. If you get a chance please call me anytime. Mr. Graham I have used your service in the past and have turned many family and friends on to it. Please don't force me to have to change an opinion of a great thing. I am not asking for a refund of the $47, I just want to have late Valentine's Day with my wife that I tried to plan. I am hoping we can make this right. I will include all the information below. Thank you for your time.
J. D. P.
I have been given an address for a person at Priceline.com who handles all of their complaints.