Walgreens is required by federal regulations to protect the privacy of your information. Your personal identifying information is used only to confirm your identity and to make sure that the person requesting access is really you. This process is similar to the authentication process used by banks, credit card companies and other organizations that require sensitive personal information to make sure that unauthorized individuals do not access your personal information.
Q: Why should I create a pharmacy registration?
A: Once your online pharmacy account is active, you will be able to refill prescriptions as well as view and/or print your prescription history from the last 18 months.
Q: How do I create a pharmacy registration on Walgreens.com?
A: To create a Walgreens pharmacy account:
1. Select the Pharmacy & Health tab under the Walgreens logo at the top of any page. You will be taken to the Pharmacy Home page.
2. You will see a blue box near the top of the page that reads New to Walgreens.com? Sign in or register. Click register.
3. Fill in the required information on the next page and click Continue .
4. Review the information and click Submit .
5. Review the Notice of Privacy and Practices and click Accept. Your account is now created, but you will need to verify your identity.
6. Click the Refill Prescriptions button on the lower right side. Follow the prompts to verify your identity online, by phone, or with prescription number:
- For online verification, you will be asked a few simple questions about yourself which are generated using personal identifying information, such as your date of birth, in a process similar to those used by banks and credit institutions.
- Phone verification uses your phone number plus the 8 digit authentication code provided on the screen.
- For prescription verification, simply provide a prescription you filled at Walgreens in the last 12 months, if available.
- Once verified, your pharmacy records may not be visible in your account immediately. If you are not able to see your records after 24 hours, please contact Customer Service at 1-877-250-5823.
Q: What is an activation code?
A: An activation code is a unique 8-digit computer-generated number for use in pharmacy account phone verification. It adds another layer of security to ensure that your prescription information is released to you, alone. If your activation code doesn't work, you will be automatically connected to a Customer Service agent. If you are not automatically connected, please call Customer Service toll-free, at 1-877-250-5823.
Q: How do I use the activation code to fully register my pharmacy account?
A: During pharmacy registration, you will be directed to the Complete Your Verification page. You will see the Verify by Phone area which features a computer-generated activation code. Next, call 1-800-573-3586 and you will be prompted to enter your activation code on your phone keypad. This will establish your account and ensure that you, alone, have access to your personal information. If our automated phone system is unable to verify your account, you will be transferred to a Customer Service agent for verification assistance. If you are not
automatically connected, please call Customer Service toll-free, at 1-877-250-5823.
Q: Why must I establish my activation code from my home phone?
A: The phone number that you call from to establish your pharmacy account must match the primary phone saved on your account, which in most cases is your home phone. This adds another layer of security to ensure that your prescription information is released to you, alone. If your activation code doesn't work, you will automatically be connected to a Customer Service agent. If you are not automatically connected, please call Customer Service toll-free, at 1-877-250-5823.
Q: My account was already activated. Why is the system prompting me to activate my account again?
A: One possible reason is that you have recently reset your password. If you reset your password and answer your security questions on file correctly, your authentication information and saved credit cards will remain activated. If you are unable to answer your security questions correctly, resetting your password will remove authentication information as well as the saved credit cards on your account. Previously saved credit cards will need to be re-entered.
Q: Why do I need to provide personal information?
A: Your personal identifying information, such as your date of birth, is only used to confirm your identity and to make sure that the person requesting access is really you. This process helps to ensure that unauthorized individuals do not have access to your pharmacy records online.
Q: Where did Walgreens get my personal information?
A: The information for the online verification process is obtained from the same institutions that banks, credit card companies and other organizations use for identity confirmation. The verification questions ensure that your information is released to you, alone. The information is used for verification purposes only and will not be saved or stored for reference on your account.
Q: What does Verification in Progress mean?
A: If you see this message, it means that a Walgreens.com representative is working on matching the information you submitted online with your pharmacy account. You will receive an email once this process is complete. If you do not receive an email within 3 hours of your request, call Customer Service toll-free, at 1-877-250-5823.
Q: I need to complete my verification later. Can I still order a refill online?
A: Yes, you can still order a prescription refill using Express Refills if you need to complete your verification later. Just make sure you have the prescription number you wish to refill before using Express Refills.
Q: What if I am unable to answer the online verification questions?
A: Our system will provide a link to phone verification first, where you can try to verify again. If you have reached the maximum number of attempts, you will be prompted to verify by another verification option.
Q: What do you mean by confirm your identity, verify your identity and authentication?
A: These are terms used to describe the process of determining that the person requesting access is really you. It is our intent to conduct our business operations in a matter that protects our customers' confidential information and permits them to feel secure that we will do so.