Understanding the auto insurance claims process is important to getting you back on the road and your vehicle repaired. A claim is a notification to your insurance carrier of an incident that may be covered by your policy. For example, if you’re in an accident, filing a claim lets your insurance provider know your vehicle has been damaged, so it can begin processing the claim. We want to help you understand how the claims process works.
How do I file an auto insurance claim?
To file a claim, simply call your insurance agent as soon after the incident as possible and explain what happened. A claims adjuster will guide you through the process.
This is a claim lodged for all vehicles that are bought and insured only for
personal use. An operator can help you locate the proper claims adjuster or manager.
This is a claim lodged for all vehicles that are bought and insured for commercial use. This includes taxi vehicles, delivery vehicles, and more. For commercial vehicle claims, an operator can help you locate the proper claims adjuster or manager.
What can I expect from my claims adjuster?
A claims adjuster will determine the extent of the damage, who is at fault and how much your insurance provider will pay toward repairs. If the adjuster finds you’re not at fault, the other party involved in the accident may be responsible for damages.
The provided information and safety suggestions were obtained from sources believed to be reliable and is intended for informational purposes only.