Course Name: MCDST: Microsoft Certified Desktop Support Technician Certification
Course Number: MCDS-0-0500
Basic experience using a Microsoft Windows Operating system such as Windows XP. Basic understanding of Microsoft Office applications and Microsoft Windows accessories, including Internet Explorer. Basic understanding of core operating system technologies including installation and configuration.
Earning the MCDST certification will get your IT career started. Microsoft Certified Desktop Support Technicians (MCDSTs) troubleshoot desktop environments running on the Microsoft Windows operating system. By earning the Microsoft Certified Desktop Support Technician (MCDST) credential, you can validate a unique set of skills required
to succeed in a variety of job roles, such as Help desk technician, customer support representative, computer support specialist, technical support representative, and technical support specialist.
What you will learn:
MCDST certification candidates are required to pass two core exams, and our comprehensive MCDST training program is designed specifically to prepare you for the MCDST certification exams. In fact, both are included in our MCDST training program.
Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System