I was hit by a drunk driver. There were injuries involved, but medical treatment is now done. The adjuster I'm dealing with treats me like crap. Basically like I did something bad. He does not want to pay my medical despite his insured driver being 100% at fault. I am ready to settle, but he acts like he hopes. show more I was hit by a drunk driver. There were injuries involved, but medical treatment is now done. The adjuster I'm dealing with treats me like crap. Basically like I did something bad. He does not want to pay my medical despite his insured driver being 100% at fault. I am ready to settle, but he acts like he hopes I'll go away. He basically has an attitude of "what do you want" when ever I call.
First off the medicals bills are "considered" because the at-fault parties company has no contractual obligation to you. Sure it is a matter of semantics but that is why we adjusters use the phrase "considered". If you are not our policyholder we do not have to automatically pay your medical bills dollar for dollar nor do we have to pay them when they come due. Any good attorney will tell you this.
the med bills the best thing you can do is have your health or auto insurance company pay them up front so you don't have to argue about them with the at-fault parties adjuster. That way all you have to do is negotiate the pain and suffering and any applicable lost wages.
If you want to try to get another adjuster you need to call the company and find out who the claims manager is and explain why you want somebody else to handle your file. Do NOT go in with an attitude! (certainly not the one you are showing here. The "considered" answer is legit. consider it as education on a subject that you are not an expert at)
Ripping the adjuster to the claims manager will not help you at all. If you do that the mgr is more likely to deny the request and then you really have a battle on your hands. Be polite and non-confrontational with the mgr. Explain that you want to settle the claim, (music to the mgr's ears) but it seems his adjuster doesn't want to move things long.
Source(s): Claim adjuster for way too long and trying to educate the general public on how to deal with their insurance claims.