BB Accredited Business since 05/22/2014
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20816 44th Ave W, Lynnwood, WA 98036-7744
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Receivables Performance Management LLC BBB® Accredited Business Seal
BBB® Accredited A+ Rating
377 complaints closed with BBB in last 3 years | 112 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 2
Billing / Collection Issues 263
Problems with Product / Service 112
Delivery Issues 0
Guarantee / Warranty Issues 0
Total Closed Complaints 377
Additional Complaint Information
On February 25, 2013, BBB recognized a pattern of complaints from consumers regarding sales practice and customer service issues. Consumers allege Receivables Performance Management LLC promises upon settlement, the debt information will be removed from the consumer's credit report; however, the company does not remove the debt information. According to information provided to BBB by the company, they use an automated system to update credit information when an account is marked disputed, settled or paid; as a back-up, a manual process can be implemented to update or delete
information from a consumer's credit history. Consumers further allege company representatives exhibit inappropriate behavior, use scare tactics, call multiple times throughout the day or disconnect the call when the consumer answers the phone.
According to information provided to BBB by the company, they discipline employees who are not compliant or respectful when speaking with consumers. The company also states its auto-dialer may attempt to call a consumer up to three times a day, and it may take a few seconds to connect a consumer with an employee; the company states it is working to improve its auto-dialer and reduce disconnects.
BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for Receivables Performance Management LLC.
BBB file opened: 07/26/2011
Business started: 08/01/2002
New Owner Date: 03/01/2002
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Revenue
6500 Linderson Way SW Fl 1
Category: Payday loans