12187 S. Polo Dr.
City, State --------Return AddressFairfax, VA 22030
May 26, 1998 -------- Date
The Tiny Tots Toy Company -------- Inside Address
15456 Pyramid Way
College Park, FL 33133
RE: Tiny Tents -------Reason
Dear Customer Service Representative: -------- Salutation
I am writing to advise you of the problems I've experienced with the above model recently purchased for my three-year old. These problems have resulted in the tent remaining unassembled and unusable as a toy for my daughter.
After viewing the components that came with the product, I discovered that four of the parts were missing, as well as the instructions that came with the tent are incomplete. According to the diagram, the missing parts are:
- Ten of the twelve section G-2 poles included, two are missing (per diagram 1)
- Four of the six A-3 included brackets, two are missing (per diagram 2)
- Two of four pages of instructions; page 1 (diagrams) and page 4 (disassembly) are included, pages 2 and 3 are blank.
If reasonable arrangements are not made within ten business days, I will return the tent to the store I purchased it from and expect a full refund. To assist you in processing my request, I am including a copy of my sales receipt. I have purchased other toys manufactured by your company in the past, and have always been impressed with the quality and selection Tiny Tots has made available to its customers.
Please send the missing parts, and a copy of the full set of assembly directions to the address at the top of this page. If you have any questions or need further information, you may reach me at 555-555-5555 or (email address here). Thank you for your prompt attention in resolving this problem.
Category: Personal Finance